Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.
Sun Mon Tue Wed Thu Fri Sat
- - 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00
- - - - - - -

Supporter timezone: America/Lima (GMT-05:00)

Tagged: 

This topic contains 0 replies, has 0 voices.

Last updated by Andreas W. 1 month ago.

Assisted by: Andreas W..

Author Posts
February 26, 2025 at 6:53 pm #16752974

zenC

Background of the issue:
I am trying to load the wp admin backend. Here is the link to the page where the issue can be seen: hidden link

Symptoms:
I expected to see a fast backend, but instead, I got a slow javascript file from WPML.

Questions:
Why is the javascript file loading so slowly in comparison to the other javascript files? can this be done faster? can this be changed so that the file can be cached in the browser?

March 1, 2025 at 4:49 pm #16764219

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

So far, it does not look as if this file is coming from WPML.

We need full admin access to the site to investigate the issue.

I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up the site and database before granting us access.

If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

Best regards
Andreas

March 4, 2025 at 3:29 pm #16774964

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I updated all the plugins and I currently see a loading time on backend between 1.5 and 2.5 seconds.

If you can still replicate the issue, please let me know on which page it occurs.

backend.jpg
March 5, 2025 at 7:44 am #16776785

zenC

Hello Andreas,
thank you for looking into this. There is a JAVASCRIPT file that wpml calls, that cannot be cached and that is taking a long time to load. This occurs on every backend page.

Screenshot 2025-03-05 at 08.42.46.png
March 5, 2025 at 11:39 pm #16780829

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

All I can say so far is, that this is a very big script with almost 30k lines and I can see still a load time of 1.3 seconds when testing the site only with WPML.

I am currently asking our ATE Team if a load time of around 1-2 seconds can be expected.

March 7, 2025 at 1:30 pm #16788765

zenC

Please do also ask them to make it cacheable.

March 7, 2025 at 8:12 pm #16789903

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Yes, indeed!

This is what was proposed to the Development Team.