Background of the issue:
I am trying to auto-translate product attributes using WPML with DeepL and review. Each product has several local attributes that are not present in global WooCommerce products > attributes. Two attribute names, 'Призначення' and 'Країна виготовлення', have no translation on the site page, although the attribute values are translated. The translation appears correct in the advanced translation editor, but these two attribute names are missing translations on the site page. hidden link
Symptoms:
The attribute names 'Призначення' and 'Країна виготовлення' are missing translations on the site page, despite being translated in the advanced translation editor.
Questions:
Why are the attribute names 'Призначення' and 'Країна виготовлення' not showing translations on the site page?
How can I ensure that local product attributes are translated correctly on the site page?
Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values are:
PHP Memory Limit 512 MB
WP Memory Limit 40 MB
To do this, connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.
Add this code to the wp-config.php file to increase WordPress memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to make the changes directly if the changes are not applied immediately.
After changing the limit, please edit and save the attributes on the original product, save the product, and apply the translation again.
If this does not solve the issue, please let us know.
I have increased the WP Memory Limit to 256 MB, but it did not solve the problem with attribute translation.
Please take a look at these two products:
UK page: hidden link
EN page: hidden link
There is no attribute name or attribute value translation on the English page. You can see an empty select element, even though the product’s English translation in ATE shows 100%.
Also, the product attribute is defined on the product page — it is not a global attribute.
WPML String Translation shows that the attribute name is "taxonomy singular name."
I have attached all the screenshots for your convenience.
I am not sure if I did something wrong with the translations. Please let me know if you have any suggestions.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
I checked this product: hidden link.
I updated the translation and confirmed that it is in the Advanced Translation Editor. I can also see that when I edit the product in English or Russian with the WordPress editor, the custom attributes are there. What I want ot ask you to try is the following. (Better try it on the staging site first.)
1. Take a backup of your site.
2. Disable any caching plugin or methods on your site to ensure you see the desired results at the end of the process.
4. If the above did not help, please try the minimum environment proceedure.
We suspect a collision with the theme or another plugin might cause this problem. If possible, get your site into a minimum environment, switching to a default WordPress theme like Storefront and having no plugins activated except WPML.
First, you must check if the problem persists when just the theme is switched to Storefront (for example). If it persists, deactivate all plugins except WPML and its add-ons and WooCommerce without any extensions. Then, please check if the problem persists. If it does not continue, start by activating the plugins individually and checking when the issue comes back, then report to me which plugin was the culprit.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***
Please note that my weekend hours are Friday to Saturday. If you need further assistance, I'll be available to continue checking this issue and helping you next week.
I apologize for the delayed response. I only recently had a chance to do some troubleshooting.
I followed your instructions and found that the Cyr-To-Lat plugin (https://wordpress.org/plugins/cyr2lat/) is causing an issue with the custom attributes translation.
When the plugin is deactivated, the custom attributes translate correctly.
I'm not sure what the reason is or how to fix it, so it seems I'll have to stop using the Cyr-To-Lat plugin.
Thanks for finding the cause of the problem. If you are good to continue without the Cyr-To-Lat, then please proceed with developing your site without it. However, if you want us to investigate this issue, please know that the Cyr-To-Lat plugin is officially compatible with WPML: https://wpml.org/plugin/cyr-to-lat/. However, it has not been tested for over two years. Maybe this is a new issue that we have not "caught" yet. So if you'd like us to investigate this issue, please help us with the following.
We need to replicate this issue on a fresh WordPress installation. Then I'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link:
hidden link
With this link, you'll be directly logged in.
I've installed the Cyr-To-Lat plugin and configured WPML to have Ukrainian as the default language and English as the second language.
If possible, please replicate the issue on the staging site and notify us when you're done.
Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation.
I have replicated the issue on your stage.
My steps:
1. Activate plugins Woocommerce and Woocommerce Multilingual & Multicurrency.
2. Add new product.
3. Add product English translation.
The result:
custom attributes are available on ukrainian page hidden link
there is no custom attribute name translation and no custom attribute values available on english page hidden link
Thanks for replicating this issue on the sandbox site.
I created another product to test this issue, and I could see it. However, after deactivating and then reactivating the Cyr-To-Lat plugin, the problem was resolved, and the variations from custom attributes began to appear on the English-translated products. It even shows on your test product here: hidden link. Please see the attached screenshot.
Could you also try this on your site and let me know if it solves the problem?
I noticed that in your screenshot there is no translation for the custom attribute name and values, although I did translate them.
I tried reactivating the Cyr-To-Lat plugin on my staging site, but it didn’t produce any positive results. At the moment, I can see that the Cyr-To-Lat plugin has some weird effect on product variations, though I don’t know why, unfortunately.
I’ve switched to another similar plugin, and it works fine, so Cyr-To-Lat is no longer an issue.
I'm glad you have found a solution to this problem.
After deactivating and activating the Cyr-To-Lat plugin, I was no longer able to replicate this problem. So, I think we can close here if things are working for you. If so, please mark this ticket as resolved.
