We are facing an issue with the following product: hidden link
When a customer adds the 1-year, 3-year, or 5-year variation to the cart and then switches the site language to Deutsch, those variation products are removed from the cart.
This issue does not occur with the 2-year and 4-year variations; they continue to work as expected.
Originally, the product only had 1-year, 3-year, and 5-year variations. The 2-year and 4-year variations were added later. Could this sequence be related to the issue?
For troubleshooting, we replicated the same setup in our local environment. We synced all subscription terms and verified the translations for the product and its variations. However, the issue persists even after syncing and ensuring translations exist for all languages.
Could you please advise on what might be causing this behavior?
As I didn’t receive a response in the chat, I’ve created this ticket so we can continue here.
I understand your point, and I can take a look on the live site if needed. However, to properly investigate and escalate the issue, I may need to take a copy of the site or work on a staging environment.
Before proceeding further, could you please update WPML to the latest version after making a full backup? It’s possible that the issue is already resolved in the latest release, and there’s little value in investigating or fixing behavior on an older WPML version.
If updating is not possible / providing staging site, please let me know and provide admin access to live website. I can then take a quick look, but in that case I might need to take a copy of the site and deploy it locally for deeper investigation, as that will be faster and more reliable.
Regards,
Dražen
The topic ‘[Closed] Some product variations removed from cart while switching language’ is closed to new replies.
