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This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by tareqK 18 hours, 46 minutes ago.

Assisted by: Bobby.

Author Posts
June 25, 2025 at 8:05 pm #17170831

tareqK

Yes , it is a third party plugin and actually it works well at the backend for admin, but for some reason it doesn't shows the current language when viewing as a customer , for example : when viewing invoice for first time in language A and the you change the page to language B .. it will still show the previous language .

And about having a specific language , it there any other way to choose the language as a customer rather than having a language switcher at the page ?

I mean , is there an option to choose the right language and save the option for future visits/use of the website ..
Currently the language is depends on the first choice and continue to have the same language in the link permalink to keep viewing it , if any changes happen in the link , it will view the default language .

More over , i am facing an issue with the language switcher when adding it at the menu in Astra theme , it shows , but i can't control it when clicking on the language and drop list doesn't work !

There is many other things , but for now , what i had shared is enough 🙂

June 25, 2025 at 8:05 pm #17170834

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

June 26, 2025 at 11:17 pm #17175359

tareqK

Hello Bobby ,

I think i was able to solve the issue of the switcher and it is functioning now .

Hopefully everything goes will ..

Thank you