Split: Constant website language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported issues with a third-party plugin not displaying the current language correctly for customers. When switching languages, the displayed language did not update, continuing to show the previous language. Additionally, the client faced problems with the language switcher in the Astra theme, where the dropdown list was not functioning.
Solution:
We requested temporary access to the client's site to diagnose and resolve the issue. We recommended taking a full backup of the website and database before proceeding, suggesting the use of the Duplicator plugin (http://wordpress.org/plugins/duplicator/). After gaining access and investigating, the issue with the language switcher was resolved, ensuring it functioned correctly.

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This topic is split from https://wpml.org/forums/topic/constant-website-language/

Tagged: Exception

This topic contains 2 replies, has 0 voices.

Last updated by tareqK 3 weeks, 6 days ago.

Assisted by: Bobby.

Author	Posts
June 25, 2025 at 8:05 pm #17170831
tareqK	Yes , it is a third party plugin and actually it works well at the backend for admin, but for some reason it doesn't shows the current language when viewing as a customer , for example : when viewing invoice for first time in language A and the you change the page to language B .. it will still show the previous language . And about having a specific language , it there any other way to choose the language as a customer rather than having a language switcher at the page ? I mean , is there an option to choose the right language and save the option for future visits/use of the website .. Currently the language is depends on the first choice and continue to have the same language in the link permalink to keep viewing it , if any changes happen in the link , it will view the default language . More over , i am facing an issue with the language switcher when adding it at the menu in Astra theme , it shows , but i can't control it when clicking on the language and drop list doesn't work ! There is many other things , but for now , what i had shared is enough 🙂
June 25, 2025 at 8:05 pm #17170834
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby
June 26, 2025 at 11:17 pm #17175359
tareqK	Hello Bobby , I think i was able to solve the issue of the switcher and it is functioning now . Hopefully everything goes will .. Thank you