Split: currency switcher not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with the currency switcher not working correctly in conjunction with geolocalisation and caching. You've noticed that changing the currency by altering the country in the billing address doesn't update as expected, and using a VPN to change currencies results in cache misses.
Solution:
We've investigated the issue and found that the problem stems from the currency settings configured on your site. Specifically, CAD is only available in Canada, and USD is available in all countries except Canada. This configuration means that there is no region where two currencies are available simultaneously, rendering the currency switcher ineffective in your current setup. To resolve this, you might need to adjust the availability settings of your currencies to ensure that more than one currency is available in the regions you are targeting.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic is split from https://wpml.org/forums/topic/litespeed-cache-with-multi-currency/

Tagged: Bug

This topic contains 2 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 month, 2 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
October 23, 2025 at 2:31 pm #17512892
fredericP-26	Sorry for the late reply, somehow I didn't got the email notifications. You are right about the currency switcher not working. I selected the option for geolocalisation and the currency is auto-detected. If the user wants to change the currency, he needs to change it by changing the country in the billing address. Any way to bypass this? I'm testing using a VPN to change the currency. Usually when I load a page in incognito, then close the incognito window and open a new one, the page is a "hit". But when I change the currency in another session/window, I'm getting a "miss". From my understanding, the cache should be working with your multi-currency feature. Meaning that if an user is loading a page in CAD and then another user is loading the same page in USD, for following CAD and USD users will be served their respective cached pages, without having to load an uncached page. Is this the expected functionnality? Right now my guess is that each time a page is served in a different currency, the cache is reset.
October 23, 2025 at 2:34 pm #17512921
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, Regarding the currencies not changing: I suspect that this is being caused by a conflict with a plugin. To verify that and make the necessary tests without harming your website, I need you to please create a staging version of it. Let me know if this is possible. You can keep the same user you already shared on the other ticket there, so it's not necessary to share it again. Please send me the link and credentials to it, using the fields below. The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it. I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you. IMPORTANT Please make a backup copy of the site files and database before giving us access. - If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this: hidden link
October 24, 2025 at 8:53 am #17515349
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, Took me a while to figure it out, but there's no issue in the end. If you check your currency settings, CAD is only available in Canada, not in other countries. USD is not available in Canada, but in all other countries. That leaves only one option of currency — which makes the currency switcher useless. There's no region where a user would have 2 currencies available.