Split: the old page keeps peeping up

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with the WPML plugin where the old page appears even after updating the Global Footer in Divi, it might be due to the old translation job being reopened.
Solution:
We recommend following these steps to ensure your changes are included:
1. Make adjustments to the Global Footer in Divi and save your changes.
2. Go to WPML → Translation Management, select the content for translation, and send it.
3. Navigate to WPML → Translation and click to translate.
For detailed steps, you can visit how to use the WPML plugin to translate theme builder templates.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/markers-ina-sentence/

Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by rogerv-6 4 weeks ago.

Assisted by: Andrey.

Author	Posts
June 16, 2025 at 2:40 pm #17139592
rogerv-6	Hi Christopher, One more thing. I adjusted the Global footer in Divi. But when i open WPML translation it gives the old page. I've deleted the browsers history en logged out and in of the website but the old page keeps peeping up. Does WPML has a cache that i can empty? Like to hear from you.
June 16, 2025 at 2:52 pm #17139657
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I suspect that the old translation job is being reopened, but you need to trigger a new one to ensure your changes are included. Please follow these steps: 1. Make adjustments to the Global Footer in Divi and save your changes. 2. Go to WPML → Translation Management, select the content for translation, and send it. 3. Navigate to WPML → Translation and click to translate. You can also find the detailed steps here: hidden link
June 17, 2025 at 7:40 am #17141074
rogerv-6	Hello Andrey, My translations are hampered by formatting of the markers Bold, Italic and link. Christopher showed me how to manually do the translations but it doesn't work all the time. For instance in my footer i have 4 links <p>hidden link">Over ons<br />hidden link">Werken bij<br />hidden link">Jaarverslagen<br />hidden link">Klachtenprocedure</p> Pretty straight forward. When i click "save" i get this message (see upload). I'm wondering why WPML has such difficulty with translating a simple link. Thank you for lookiing into it. roger
June 17, 2025 at 3:34 pm #17143185
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Roger, Thank you for your feedback. At first glance, it seems that the “Over ons” page might be missing the correct marker. Could you please try again what Christopher suggested — copy the original content and then paste it into the translated text? Our development team is continuously working on improvements to make translating with WPML easier and more reliable.
June 18, 2025 at 8:18 am #17144964
rogerv-6	Hi Andrey, I just bought more credits then the problem was solved 😉 But i encountered another problem. The website is translated in English, Turkish, Polish and Arabic language. But when i switch to the Arabic language the site goed blank (see screenshot). I hid the Arabic language in the switcher for now. Do you haver any idea what the problem could be? Like to hear from you. Roger New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-when-i-switch-to-the-arabic-language-the-site-goed-blank/
June 18, 2025 at 1:06 pm #17146550
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Roger, I am glad that it solved 🙂 I opened a new ticket to answer your new question. This will also help other users with similar issues find solutions when searching the forum. I will assist you here: https://wpml.org/forums/topic/split-when-i-switch-to-the-arabic-language-the-site-goed-blank/
June 19, 2025 at 10:55 am #17150046
rogerv-6	Thank you