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Tagged: Exception
This topic contains 7 replies, has 2 voices.
Last updated by Osama Mersal 1 year, 8 months ago.
Assisted by: Osama Mersal.
Author | Posts |
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October 16, 2023 at 11:39 pm #14589171 | |
miraN-2 |
When I activate the string translation plugin, the Arabic interface of the site does not work. Only the loading icon is visible. When I disable the plugin, the Arabic interface of the site works. I want to fix this situation because string translation is an important plugin that I need to constantly translate for the Arabic interface. can you help me? |
October 17, 2023 at 7:43 am #14590561 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please provide me with the WordPress debug.log; this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/ To enable it, open your wp-config.php file and look for the following line: define('WP_DEBUG', false); And change it to: define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); // Disable display of errors and warnings, which is recommended on a live site. define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors',0); Then, try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory. Best regards, |
October 18, 2023 at 7:32 am #14599603 | |
miraN-2 |
It was false and I change it to true but it doesn’t work sir, still same issue. |
October 18, 2023 at 7:36 am #14599615 | |
miraN-2 |
And I about to publish my website in sa two days later I need emergency help |
October 18, 2023 at 7:38 am #14599659 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your next answer will be private, which means only you and I can access it. ❌ Please backup your database and website ❌ ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
October 25, 2023 at 7:34 pm #14664505 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for the access details. I checked the issue and found the string causing it. (Kindly check the attached screenshot) I deleted this string's translation, which fixed the issue. Please check if the Arabic site works correctly. (hidden link) I noticed that the "WooCommerce Multilingual & Multicurrency" plugin is deactivated on your site. Please note that this plugin is required for translating WooCommerce correctly. I hope this helps you. If you need further info, please let me know. Best regards, |
October 25, 2023 at 7:34 pm #14664507 | |
miraN-2 |
I texted admin username and password did it receive you |
October 25, 2023 at 7:35 pm #14664509 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Yes, I received them and fixed the issue. Please check my previous reply. Best regards, |
October 26, 2023 at 11:45 pm #14674625 | |
miraN-2 |
ITs working sir thank you so much |