String Translation causes 502 NGINX error.

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This topic contains 3 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year, 1 month ago.

Assisted by: Prosenjit Barman.

Author	Posts
May 6, 2024 at 7:23 am #15595546
timoM-10	String Translation causes 502 NGINX error.
May 6, 2024 at 8:11 am #15595782
Prosenjit Barman WPML Supporter since 03/2023 Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hi There, As the chat was idle for a long time, I had to convert the chat to a ticket. We can continue the conversation through the ticket. A 502 NGINX error typically occurs when NGINX is unable to get a proper response from the upstream server, which in your case could be the server handling the WordPress backend. If using String Translation leads to this error, it could be due to several reasons such as resource limits, Timeout Issues, or Database Overload. Could you please contact your server/hosting administrator and ask them to review the server error log to determine the cause of the 502 error? Since this is related to server issues, they will have more detailed information on what might be causing the problem. Once you have the information from the Server/hosting admin, please share that in the next response. I will check and advice you on what to do next. I also would like to request you to share the WPML Debug Information so that I can get a better overview of the site and system. - Here's how you can get the Debug Info: https://wpml.org/faq/provide-debug-information-faster-support/ Copy the Info and paste it to the Debug information box that you'll see at the time of composing your next reply, below the textbox. Looking forward to your response and I'll be happy to help. Best regards, Prosenjit
May 6, 2024 at 10:49 am #15596703
timoM-10	Hello, here you can find the debug information you asked for.
May 7, 2024 at 4:53 am #15599694
Prosenjit Barman WPML Supporter since 03/2023 Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hello There, Thank you for sharing the WPML Debug Info. Based on the Debug Info, it appears that the memory and other configurations are set up correctly. With these settings, you shouldn't experience a server error due to resource exhaustion. Have you contacted your hosting or server administrator and requested them to investigate the server error logs? This will help determine the specific cause of the 502 error that occurs when the string translation plugin is enabled. The server logs should provide more detailed information about the issue and based on that, we can take further action. Additionally, try deactivating all other plugins except for WPML and String Translation to see if this resolves the issue. If it does, reactivate the plugins one at a time. After each activation, refresh the page to check if the 502 error recurs. This method will help you identify if a specific plugin is causing the issue. Please let me know how it goes. I will be happy to help if you need further assistance in this matter. Best regards, Prosenjit

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