Tranferring translation credits back

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to transfer translation credits back to their WPML.org account after the key was deleted, and they received a notice about transferring credits without access.
Solution:
We identified that the issue usually occurs when WPML is not registered properly on the site. We confirmed the site from which the credits were stuck and proceeded to return 9099 credits back to the client's WPML.org account, which initially showed 70,000 credits. We asked the client to confirm if the credits were successfully transferred back.

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Tagged: Credits

This topic contains 3 replies, has 0 voices.

Last updated by Noman 2 months, 1 week ago.

Assisted by: Noman.

Author	Posts
August 18, 2025 at 7:45 pm #17329350
thomasH-161	Background of the issue: I am trying to transfer translation credits back from Cufsref (9909) to my account after the key was deleted. The issue can be seen at https://wpml.org/. Symptoms: I expected to see transferred credits, but instead, I got a notice on how to transfer credits when I don't have access anymore. Questions: How can I transfer translation credits back to my account after the key was deleted? What should I do if I receive a notice about transferring credits without access?
August 19, 2025 at 8:06 am #17330104
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. This issue usually happens when WPML is not registered properly on the site. In such cases, we can return the stuck credits back to your WPML.org account. I can see that 9099 credits are stuck on the site hidden link;, while your WPML.org account currently shows 70,000 credits. Could you please confirm if this is the correct site from which you’d like me to remove the credits and return them to your WPML.org account? Once confirmed, I’ll proceed. Thank you
August 20, 2025 at 5:31 am #17333037
thomasH-161	Hello Noman, Please go ahead, Thanks, Thomas
August 20, 2025 at 8:46 am #17333496
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	It's done, could you please check and confirm? Thank you for your cooperation