Tranlations Managers are labeled as "false"

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that editors set as both translators and translation managers are incorrectly labeled as 'false' translation managers and are unable to translate WPForms forms. This issue arose after updating to WordPress 6.8.1 and the latest versions of WPML plugins.
Solution:
We investigated the issue and found that the 'false' label appeared because user profile pictures were disabled on the site. We provided two options:
1. Ignore the 'false' label.
2. Enable user profile pictures to resolve the labeling issue.
For the inability to translate WPForms forms, it was determined that this issue was not related to WPML. We recommended checking with the theme or other plugins that might be affecting this functionality.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 11 replies, has 1 voice.

Last updated by Carlos Rojas 2 weeks, 2 days ago.

Assisted by: Carlos Rojas.

Author	Posts
May 22, 2025 at 8:02 am #17059916
andreasH-126	Background of the issue: I've added editors as both translators and translation managers, but they are labeled as 'false' translation managers. Also, they can't translate WPForms forms. Symptoms: Translation managers are labeled as 'false'. Questions: Why are translation managers labeled as 'false'? Why can't editors translate WPForms forms?
May 22, 2025 at 8:17 am #17059971
andreasH-126	Oops, I posted twice by mistake. Can we merge the tickets? There are more info in this one: https://wpml.org/forums/topic/tranlations-managers-are-labeled-as-false/
May 22, 2025 at 9:21 am #17060521
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us 1.- Please double-check that all translators have their first name, last surname, and email added correctly to their user information. 2.- The other ticket you mentioned (https://wpml.org/forums/topic/tranlations-managers-are-labeled-as-false/) is closed, so let's continue here 🙂 Looking forward to your message. Regards, Carlos
May 26, 2025 at 7:22 am #17071167
andreasH-126	Yes, first name, last name and email are correctly added. We've used WPML for a few years and these editors have been Translation Managers for a while without being labeled as "false". This issue occurred after the latest update to WP 6.8.1 and the latest verions of the WPML plugins.
May 26, 2025 at 7:50 am #17071332
andreasH-126	I have a dev site where this bug exists with only this installed: Theme: TwentyTwentyFour Plugins: WPML Multilingual CMS and WPML String Translations Latest versions of WordPress, theme and plugins. I'm happy to share the login credentials.
May 26, 2025 at 8:10 am #17071472
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your messages. Please share the access credentials to the site in your next message, which I have set private. Confirm you have created a full site backup that you can restore if necessary.
May 30, 2025 at 8:59 am #17091183
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for creating the staging site and sharing the credentials. Do you authorize me to create a copy of the staging site to escalate this ticket to our 2nd tier of support?
June 3, 2025 at 6:22 am #17100047
andreasH-126	Yes, please do.
June 3, 2025 at 7:19 am #17100332
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your authorization. I have created a copy of the site and escalated this ticket to our second tier of support, where our second-tier specialists will take a deeper look at the issue and attempt to find a solution. I will get back to you as soon as I get more information.
June 5, 2025 at 9:04 am #17109222
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Our 2nd-tier specialist found that the label 'false' is appearing because the site has disabled user profile pictures. Here you have two options: - Ignore the false label - Enable the user profile pictures Regards, Carlos
June 10, 2025 at 7:41 am #17120547
andreasH-126	Thanks! We can ignore it as a "false negative" but just out of curiosity, can you see how the profile pictures are disabled? It's not anything we've done with intent.
June 10, 2025 at 7:46 am #17120585
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Great! Our second-tier specialists have reviewed the issue but couldn't identify any WPML-related cause for the user avatars being disabled. Since this functionality falls outside of what WPML handles, we recommend checking with the theme or other plugins that might be affecting avatar display.