This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to complete translations on their site due to incorrect formatting markers in the Advanced Translation Editor. Solution: 1. We suggested making minor changes to the primary language page and then retranslating it to see if this resolves the issue. 2. We asked the client to copy the exact sentence and make changes to the texts
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
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Thanks for contacting us. Could you please share the Advanced Translation Editor URL here so that I could check the translations directly on our end here?
In the meantime, please try making minor changes to the primary language page and retranslate it and see if it fixes it.
I will require temporary access (WP-Admin and FTP) to your website where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Hi, for me the problem is in the markers because one marker is missing and in another the marker color is missing. These two markers are the cause of the problem. I attach the attachment where you can see exactly the problem. Even if I change the sentences the markers remain the same.
Please check the two attachments:
in one you can clearly see that a marker is missing, only a yellow one is visible. In the other one the problem is in the color that are different. I hope that today we can solve the problem. Thanks
