Translation Credit Issue

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This topic contains 5 replies, has 0 voices.

Last updated by kateH-7 1 week, 1 day ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 24, 2025 at 3:08 pm #16631878
kateH-7	Background of the issue: I am trying to manage translation credits for my account, but they have disappeared and seem to have moved to the staging.totara.fortyapp site. Both sites are showing 0 translation credits in the account dashboard. Symptoms: I expected to see 926 credits for totara.com, but instead, I got 0. Questions: Why have my translation credits disappeared? How can I retrieve the 926 credits for totara.com?
January 24, 2025 at 6:30 pm #16632397
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Can you please go to the site where you want me to move the credits to, then go to WPML > Support > Troubleshooting > and share the ID that you see under this section: "Your Automatic Translation account id is"? I will be waiting for your response. Mihai
January 24, 2025 at 7:34 pm #16632516
kateH-7	Hi, This should be moved to the totara.com site. The ID should be 85dea278-4c45-4ed7-b806-339cb11d9f54#QfjsBTArPXF5hT8bkwMkrAtt
January 27, 2025 at 2:04 pm #16638256
kateH-7	Hello, I am just requesting an update with this? I see that the credits have been removed from the staging site, but they have not appeared yet on totara.com. Please advise Parker
January 27, 2025 at 9:51 pm #16639364
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Parker. Thank you for the ID. Sorry for the delayed response also; there's a smaller part of our support team that works on the weekend. I moved the credits and you should be able to see them on your site's backend if you go to WPML > Translation Management > Tools. Please, confirm if you see them.
January 28, 2025 at 1:43 pm #16642083
kateH-7	Hi Mihai, Yep I can see them now! Thank you very much for the help with this!