This thread is resolved. Here is a description of the problem and solution.
Problem: The client is using the 'Yith Points&Rewards' plugin with WPML and has translated all strings, but the English text is not displaying correctly on their site. Instead of the expected English translation, Dutch text appears. Solution: We navigated to WPML > String Translations and searched for the Dutch string 'met een waarde van'. We then translated it to 'met een waarde van -en' for the English version. After updating the translation, it is crucial to clear the site's cache to ensure the changes take effect. We recommended clearing the Litespeed cache, which resolved the issue, and the correct English text started appearing on the site.
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Background of the issue:
I am trying to use the 'Yith Points&Rewards' plugin with WPML. I've translated all strings, but the English text is not showing on my site. The issue can be seen on this page: hidden link
Symptoms:
The expected English translation is not displaying. Instead of seeing '{points} {points_label} - a worth of {price_discount_fixed_conversion}', I see '{points} {points_label} - met een waarde van {price_discount_fixed_conversion}'.
Questions:
Why is the English translation not showing for the 'Yith Points&Rewards' plugin?
How can I ensure the translated strings are displayed correctly?
Thanks for contacting us. I've checked your screenshots and it looks like you've translated the strings correctly.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I've navigated to WPML > String Translations and searched for "met een waarde", then, I translated it to "met een waarde van -en" and it shows up correctly on English language page after clearing the Litespeed cache here hidden link . Could you check?
