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Supporter timezone: Asia/Singapore (GMT+08:00)

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Last updated by Kor 2 weeks, 4 days ago.

Assisted by: Kor.

Author Posts
June 4, 2025 at 1:50 am #17104324

YUNG KAM HOI

Background of the issue:
I am trying to display a Stepping block under the page title on my site hidden link. The Chinese version, which is the default, shows the block correctly, but the English version does not, even though the template file in English includes this block.

Symptoms:
The Stepping block is not displaying on the English version of the page, although it is present in the template file.

Questions:
Why is the Stepping block not showing in the English version of the page?
How can I ensure the Stepping block appears in both language versions?

June 4, 2025 at 7:39 am #17104853

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I'm not so sure what Stepping Block are you referring to. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

The topic ‘[Closed] Translation problem’ is closed to new replies.