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This topic contains 4 replies, has 0 voices.

Last updated by gabrielP-13 3 months, 4 weeks ago.

Assisted by: Bruno Kos.

Author Posts
September 12, 2025 at 1:54 pm #17397910

gabrielP-13

Background of the issue:
I need to upgrade my subscription for WPML on my site hidden link.

Symptoms:
The upgrade process for my subscription doesn't work.

Questions:
How can I upgrade my WPML subscription?

September 12, 2025 at 2:38 pm #17398178

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

To better understand the issue and help you resolve it, could you please share a bit more information about where the upgrade process is failing? Specifically:

* The exact steps you’re taking when trying to upgrade your WPML subscription.
* Any error messages you see (a screenshot would be very helpful).
* The URL(s) you’re on when the issue occurs
* If possible, a short description of what happens right before it fails (e.g., payment doesn’t go through, the button doesn’t respond, etc.).

This will help me pinpoint whether it’s an issue on your site, your WPML account, or with the upgrade/payment flow itself.

Looking forward to your details so we can get this sorted quickly.

Best regards,
Bruno Kos

September 12, 2025 at 3:12 pm #17398267

gabrielP-13

Attached you have the images.

I click on Upgrade account then I have the versions page with nothing.

upgrade account wpml.png
wpml versions.png
September 15, 2025 at 6:17 am #17400699

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

I am checking this with our systems team and will keep you posted.

September 16, 2025 at 8:48 am #17405001

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

Our engineering team is deploying a fix today for the issue where the "Upgrade your account" button redirected to a blank page. Could you please try again tomorrow and let us know if the problem still persists?

September 20, 2025 at 5:56 am #17417981

gabrielP-13

issue solved.I could upgrade my plan.