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This topic contains 11 replies, has 2 voices.

Last updated by Dražen 1 year, 9 months ago.

Assisted by: Dražen.

Author Posts
September 28, 2023 at 5:22 am #14478359

miraN-2

Tell us what you are trying to do?
I wanna add Arabic in my language but I couldn’t literally.

Is there any documentation that you are following?
WPML.com documentation

Is there a similar example that we can see?
Yes check website pls and add product and go for checkout page

What is the link to your site?

September 28, 2023 at 6:37 am #14478639

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for contacting us.

I see the issue as you described, since it is happening in English, your default language I am not 100% sure it is related to WPML.

Please disable WPML plugins and check if the issue still happens.

Please make a backup before proceeding.

Regards,
Drazen

September 28, 2023 at 6:52 am #14478701

miraN-2

Yes, when I disabled WPML, the problem disappeared. When using WPML, there was no such problem in Arabic. I only encountered this problem in default English. At the same time, although there should be no footer on the payment page, a footer is added to the payment page. I'm about to publish my site and this messed things up.

September 28, 2023 at 6:57 am #14478711

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

okay, if it works with WPML then please check if there is not an issue coming from some not compatible plugin:

- Switch to the WP default theme
- Disable all plugins and leave active only WPML Plugins, WooCommerce
- Check if the issue happens

Please make a backup before proceeding.

2) I am not sure what you mean by 2nd part footer should not be there in a payment page. Does it happen without WPML, or only with WPML?

Also please note we limit 1 issue per ticket, so you can open a new ticket with more details or let me know and I will open it for you.

Regards,
Drazen

September 28, 2023 at 7:12 am #14478883

miraN-2

I did as you said and it didn’t work. And now Arabic section doesn’t work. When I change the language to Arabic, the site shows nothing but the loading logo. Footer is not important, I will open a separate ticket for it after I solve this problem.

September 28, 2023 at 7:16 am #14478913

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for checking.

If there is another issue now, please revert back to the backup you have done before these steps as suggested. Also, I see some errors from woocommerce-product-recommendations plugin.

For the checkout issue, let me have a look at what is happening.

Please make a full backup of your site (files and database).

Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue further.

I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.

I would need to access both your site's wp-admin and FTP account, if possible.

I have enabled the private username and password fields in your next reply.

I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.

You can safely add your information into these fields.

Regards,
Drazen

September 28, 2023 at 7:36 am #14479295

miraN-2

Did you find something sir?

September 28, 2023 at 7:43 am #14479371

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I can not check safely further without FTP access.

Is it okay to take a copy and migrate it to our hosting for further checking?

Please also note this is a forum ticket, so the replies might not be as fast as in chat, I might need time before I get back to you.

Regards,
Drazen

September 28, 2023 at 7:45 am #14479375

miraN-2

It’s ok sir do anything you need.

September 28, 2023 at 8:45 am #14479821

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I checked and seems the issue was coming from WooCommerce FedEx Shipping, when this plugin disabled it works fine. I think it is related to error message: FedEx requires that WooCommerce currency is set to US Dollars or CA Dollars and Base country/region is set to United States or Canada

I also see you have a large number of plugins, I would suggest disabling and deleting the one you do not need and keeping the number lower in order to avoid any further issues and speed up your website.

Regards,
Drazen

Screenshot_2.jpg
September 28, 2023 at 9:06 am #14480005
miraN-2

Sir thank you for your effort I appreciate, but if you try to switch language Arabic , we can’t refresh website only loading icon.

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-arabic-we-cant-refresh-website-only-loading-icon/

September 28, 2023 at 9:27 am #14480191

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

We limit 1 issue per 1 ticket, to keep things clear and easy to follow. I have opened a new ticket for your new issue:

- https://wpml.org/forums/topic/split-arabic-we-cant-refresh-website-only-loading-icon/

Since the original issue of this ticket is resolved I advise closing this one and continue our conversation in the new ticket.

Regards,
Drazen