[Resolved] WPML AI translation engine not showing in option panel
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to select the WPML AI translation engine in the option panel, but it is not appearing. Instead, only DEEPL, GOOGLE, and MICROSOFT options are visible. Solution: If you're experiencing this issue, we recommend creating a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned.
Please try the following steps after a full site backup {mandatory} and check if there is any difference in the result.
1) Visit WPML>>Settings>>Translation Editor
2) Choose *Classic Translation Editor* option and save the changes
3) Refresh the page
4) Choose the *Advanced Translation Editor* option again, and save the changes
5) Refresh the page
If the issue exists, please visit WPML>>Languages>>Site Languages, click on the *Edit Languages* link, and share a screenshot of the *Edit Languages* page.
If this is still the same, I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
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