This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with their website potentially crashing when using WPML and needs a quick resolution.
Solution:
We recommend the following steps to diagnose and potentially resolve the issue:
1. Ensure you have a full site backup before proceeding.
2. Activate the WordPress debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/.
3. Navigate to WPML -> Theme and plugins localization and perform a scan of the theme or a plugin.
4. If the site crashes, check for any fatal error messages in the debug.log file within the wp-content folder.
5. Share your site's debug information as outlined here: https://wpml.org/faq/provide-debug-information-faster-support/.
If these steps do not resolve your issue, or if the solution provided here becomes outdated or seems irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for personalized assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 2 weeks, 1 day ago.
Assisted by: Carlos Rojas.
