Access to the WPML chatbot

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to access the WPML AI chatbot again after previous interactions.
Solution:
The WPML AI chatbot uses a classification process to determine if your request can be handled by AI or needs human intervention. This process is automatic and depends on the nature of the question you ask. If you're experiencing this issue, we recommend trying to phrase your question differently to potentially trigger the AI response.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues, Exception

This topic contains 1 reply, has 0 voices.

Last updated by Marcel 3 months, 3 weeks ago.

Assisted by: Marcel.

Author	Posts
October 13, 2025 at 2:43 pm #17480264
ericS-67	Background of the issue: I have previously added support questions and was sometimes redirected to the WPML AI chatbot. I liked using the chatbot and want to access it again for more WPML questions. Symptoms: I am unable to access the WPML AI chatbot again. Questions: How can I access the WPML AI chatbot again to ask more questions?
October 13, 2025 at 3:24 pm #17480442
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00)	Hi, The bot uses a classification process to determine whether your request is suitable for AI and can be answered based on its trained knowledge, or if it needs to be handled by a human. You can’t manually control this, it depends on the specific question you ask. Best Regards, Marcel