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Supporter timezone: Europe/Zagreb (GMT+01:00)
Tagged: Exception
Author | Posts |
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January 14, 2025 at 10:05 am #16592187 | |
jelleS |
Background of the issue: Symptoms: Questions: |
January 14, 2025 at 2:42 pm #16593504 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you. |
January 15, 2025 at 7:56 am #16595828 | |
jelleS |
Thats fine by me |
January 15, 2025 at 10:17 am #16596579 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
This has been escalated to our 2nd tier team team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you. |
January 15, 2025 at 10:26 am #16596620 | |
jelleS |
Thanks for you reply, please know that this is very important issue that has high priority for us. Because of fact that our client want to release the website next week. |
January 15, 2025 at 1:49 pm #16597551 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
We’ve been reviewing the setup for the Clone fields and their translation settings based on the documentation. It seems that the valid options for the Clone fields themselves are "Copy" or "Copy Once," so we’ll focus on these as we investigate further. Looking at the page hidden link, we noticed the fields come from custom blocks rather than being assigned to a field group for the page itself. For example, the button text "Addresses across the world" is added through an "Article-CTA" block. A bit of investigation shows this block is tied to the "Section Inline CTA" field group. Within this field group, there’s a Repeater field called "Buttons," which includes a "Button" clone field. Currently, this clone field is set to "Translate." We suggest changing it to "Copy Once" to match the parent repeater field setting. The field it’s cloning is "Button (group)." However, we’ve been unable to locate this field within the available field groups. Could you clarify where this "Button (group)" field might be or provide additional context? |
January 15, 2025 at 3:03 pm #16597853 | |
jelleS |
You can find this field in ACF group "Elements" |
January 21, 2025 at 7:27 am #16616473 | |
jelleS |
HI, do you guys have a update for us? This thursday we wanna go live with the website. But with this issue still in place it would a bit hard to go live. Looking forward to hear from you. With best regards, |
January 21, 2025 at 8:32 am #16616732 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
We are still unable to determine why this isn't working on your website. We set up a clean ACFML test site and implemented a streamlined version of the setup, which worked as expected. We then returned to our local copy of your site and replicated the same simplified setup from the test site. However, for some reason, it didn’t work. I will provide updates here as soon as we have more information. Unfortunately, we have not yet been able to get to the bottom of this. |
January 21, 2025 at 10:41 am #16617826 | |
jelleS |
Thanks for your reply, can it has something to do with this post? Looking forward to hear from you. |
January 21, 2025 at 1:08 pm #16618629 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
It is possible that this workaround broke something else, I passed this information to our 2nd tier for further checks. |
January 27, 2025 at 1:47 pm #16638190 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
We found that changing the setting (from false to true) successfully resolved the issue on our end. Could you try making this change and re-saving all the original content? Alternatively, you can test with https://wpml.org/download/acfml/?section=changelog on a test site first to see if it resolves the issue. If neither option works, rest assured that this will be addressed in the next release, which is expected in a week or two (assuming everything proceeds as planned). Let us know how it goes! |