We are experiencing an issue with the Advanced Translation Editor on one specific CPT ("teams") only.
For all other post types, ATE works correctly.
When clicking “Edit in Advanced Translation Editor” on a teams post, we are redirected to a completely blank page.
In the logs, we consistently see the following error: ATE Server Communication Unauthorized "status":401
So it seems to be an authentication issue between our site and the ATE server.
What we have already tried
We cleared the cache of all caching plugins.
We also ran the following actions in:
Clear WPML cache
Synchronize local job ids with ATE
Synchronize local job ids with ATE jobs
Synchronize posts taxonomies
Fix post type assignment for translations
Despite these actions, the issue persists only for this CPT.
Additional information
Other CPTs work fine with ATE
The problem is reproducible on every teams post
The page loads blank immediately after clicking “Edit in Advanced Translation Editor”
Error log consistently shows 401 Unauthorized related to ATE server communication
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
**IMPORTANT**
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link
