[Resolved] Automatic translation does not see assigned credits
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to use automatic translation with WPML and expected to use your 20k credits. However, you received an error message indicating 'Out of Credits for Automatic Translation'. The message also mentioned that you have 70000 prepaid translation credits in your wpml.org account, which need to be assigned to your site to start using automatic translation. Solution: The issue was due to two running jobs for automatic translation that required more credits than available. We have canceled these jobs for you. You can find this option under WPML > Translation Management > Translation Jobs. Please try continuing with your translations now and check if the problem persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at our support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to use automatic translation with WPML. I expected to see my 20k credits being used for this purpose.
Symptoms:
Instead of using my 20k credits, I got an error message saying 'Out of Credits for Automatic Translation'. It also mentions that I have 70000 prepaid translation credits in my wpml.org account and need to assign these credits to my site to start using automatic translation.
Questions:
Why are my 20k credits not being used for automatic translation?
How can I assign my 70000 prepaid translation credits to my site?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I'd like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You'll find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
I attach the screenshots i see at WPMP/Translation Management.
When I press either the "Assign credits now" or "Fix to continue translating automatically", the previously mentioned modal popup appears for a few seconds, then disappears, then I get back to the same state.
Something is still strange. I've finished all translations.
I struggled with the "Story" page since the "review" button did not work. It displayed some "Invalid URL" message in the browser console. I decided to let it publish automatically then edited it. Now it works.
However, its state is a bit unclear. I see the page in the navigation in both languages but it does not have Hungarian flag in the footer language switch.
In short, there is not Hungarian flag on this page: hidden link. (while this has a translation (hidden link)
But there is on the others: hidden link , hidden link , hidden link