Automatic Translation Failed to load engines

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: ATE

This topic contains 1 replies, has 0 voices.

Assisted by: Lauren.

Author	Posts
July 1, 2025 at 8:34 pm #17190143
jamesK-21	Background of the issue: I am trying to restart the automated translation process after the owner updated their credit card for pay as you go. The issue can be seen on this page: hidden link. Symptoms: On the settings page, I am getting the 'Failed to Load Engines' message. When I go to Translation Tools, it initially spun without resolving. After clearing the cache on Cloudflare, it resolved to a page asking me to activate pay-as-you-go, which I attempted. I was met with a message that I had recently cancelled my account, which has not happened. Questions: Why am I seeing the 'Failed to Load Engines' message? How can I restart the automated translation process after updating the credit card? Why does it say I recently cancelled my account when I haven't?
July 1, 2025 at 9:09 pm #17190222
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Please let me know if installing a fresh version of WPML resolves the error. Thanks!