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This topic contains 9 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 12 months ago.

Assisted by: Long Nguyen.

Author Posts
June 27, 2023 at 12:04 pm #13902129

willemv-22

Hi there, I need your help.

I have 2 languages on my site: English and Dutch. But suddenly, the breadcrumb now shown on the English site is incorrect as it says :
"Home » Winkel".

But that's Dutch, not English, should not be there. Please take a look at the page hidden link
Note I have looks for hours in WoomCommerce, WPML and more. I tried GPT -4, it can't solve i

Note the Dutch version shows it normal at hidden link)

Lastly, from Home the button 'English' shows a second langugae below 'Dutch < this is perfect.
But from the shop, the translation of that page is suddenly not linked.

Can I Invite you to my WordPress to solve this problem?

June 28, 2023 at 3:26 am #13906593

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Willem,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Regarding breadcrumbs:
I see breadcrumb on the shop page in English language displays "Shop", not "Winkel".Please check this screenshot hidden link
Did you fix this issue?

Regarding language switcher:
I see the language switcher doesn't display Dutch when visiting the Shop page in English. Please follow some troubleshooting steps below and see if it helps:
1. Enable a minimal environment:
- Disable all plugins except WPML plugins and WooCommercer
- Switch to a standard theme of WordPress

2. Go to WPML > Support > Troubleshooting > Click on some buttons:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix post type assignment for translations
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:


define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

Look forward to your reply.
Thanks

June 28, 2023 at 6:18 pm #13913059

willemv-22

Thanks for looking into this! As you point out correctly: "I see breadcrumb on the shop page in English language displays "Shop", not "Winkel""

Well, there are two breadcrumbs if you look at them closely. The one you point out is correct and also switches to Dutch when needed. However... there is a double unwanted extra breadcrumb in the middle (see screenshot)

If I want to delete this, how do I do it?
Kind regards, Willem

Screenshot 2023-06-28 at 20.13.55.jpg
June 28, 2023 at 6:26 pm #13913087

willemv-22

Update: according to the helpdesk of Salient - the theme on WordPress I'm using - the correct breadcrumb is on the upper left. That's the one that works fine.

If that's correct, then WPML generates an extra crumb which can be hopefully switched off

June 29, 2023 at 2:17 am #13914527

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

It could be a compatibility issue. Can you please help me to replicate the issue on a clean installation of WordPress? With this link, you will be logged-in directly
hidden link

Kindly follow the steps below:

- Don’t restore your site there.
- Install Salient theme.
- Try to replicate the issue with minimal steps.
- Then let me know the steps to replicate it.

Look forward to your reply.
Thanks

June 29, 2023 at 1:16 pm #13918269

willemv-22

Hi Long Nguyen,

I'm only a designer, and cannot take these steps. It also sound incredible time-consuming, which is not within our budget.

Other services usually help by quickly looking into the WordPress account. Below you will find the login, can you please take a minute to look at it?

[removed]

I hope you can help me, as my client disapproves of the current matter.
Kind regards

June 29, 2023 at 3:26 pm #13919281

willemv-22

Update: I have disabled Salien'ts breadcrump succesfully with CSS:

.woocommerce .woocommerce-breadcrumb {
display: none !important;
}

I have also disabled WPML,

However the annoying second breadcrump is still there. Could it be Woocommerce related?

See hidden link

it's still there in the middle

June 30, 2023 at 1:45 am #13920735

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Please don't add your site credentials directly in a reply unless a support asks for this and you will see a private box to add the credentials. This is a public forum and anyone can see that. I've deleted that info from your reply.

Regarding the second breadcrumb, it's the Yoast SEO breadcrumb. You can go to Yoast SEO > Settings > Advanced > Breadcrumb > Turn off option "Enable breadcrumbs for your theme". Please check this screenshot hidden link

Look forward to your reply.
Thanks

June 30, 2023 at 6:34 am #13920975

willemv-22

Thank you so much! You have stopped my extensive search for this, the solution was so simple. And also thank you for protecting our data, you're too kind. Have a wonderful day there, and I'm relieved WPML offers such great assistance.

June 30, 2023 at 7:04 am #13921039

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Feel free to create a new ticket if you have more questions.

Thanks and have a good day.