Can't find strings to translate within a Goodlayers theme

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate content from different areas of the GoodLayers Builder, such as the 'Contact' buttons in the navigation, but cannot find the corresponding strings in the String Translation menu.

Solution:
1. We recommend enabling the option "Look for strings while pages are rendered" found at the bottom of the WPML > String Translation page. After checking this option, visit the front-end page where the string appears, then return to WPML > String Translation to search for the string.

2. If the string is not found in WPML > String Translation, it might be registered as an admin text. Follow the steps in our documentation to find and translate admin text strings: Finding strings that don’t appear on the String Translation page.

If this solution does not seem relevant to your issue, please open a new support ticket in our support forum.

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Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
December 8, 2023 at 8:15 am #15023257
macarioS	Tell us what you are trying to do? - I'm trying to translate content from different areas of the goodlayers builder, e.g. the 'Contact' buttons in the navigation. No strings corresponding to the content are listed in the strings translation menu. Is there any documentation that you are following? - I followed this documentation: https://wpml.org/documentation/theme-compatibility/build-multilingual-sites-infinite-theme-goodlayers-builder/ What is the link to your site? - hidden link
December 8, 2023 at 11:16 pm #15028317
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Before this ticket gets assigned to my colleagues, I will try to help. The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin. Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated. Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue. 1. Please try this: Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up. 2. If you can't find them inside the WPML > String Translation, they might be added as admin text. This should be the normal process to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ Please let us know how that goes. Kind regards, Mihai Apetrei
December 18, 2023 at 8:08 am #15080939
macarioS	Hi there, thank you for your help; I found the missing strings in the admin text.