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[Waiting for user confirmation] can't update

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Supporter timezone: Europe/Vienna (GMT+01:00)

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This topic contains 3 replies, has 0 voices.

Last updated by Marcel 6 days, 5 hours ago.

Assisted by: Marcel.

Author Posts
March 19, 2026 at 10:15 am #17910432

alexandrosP-9

Hello,
I was previously instructed to contact a human supporter. My problem is that I can't update the wpml plugins due to some web hosting restrictions.

Thank you,
Alex
March 19, 2026 at 2:18 pm #17911413

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

Hi Alex,

I’m currently unable to find any open ticket or previous chat associated with your user account. Could you please provide a link to the case so I can review the details?

Alternatively, you can describe the limitation you encountered, and we’ll check whether there is a possible workaround.

Best regards,
Marcel
March 20, 2026 at 11:59 am #17913824

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

Hi,

You posted your credentials publicly, so I have marked them as private and removed the information. However, I strongly recommend that you change the credentials for security reasons.

Please use the private input form to share access and include a short description of the issue. This step is required so that we can safely remove the credentials once the issue is resolved, and to obtain your permission to access the system via the disclaimer that you need to confirm.

Best regards,
Marcel
March 23, 2026 at 4:08 pm #17919627

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

Hi Alex,

the logs on hidden link are showing that there is a issue with the WPML site key. So this is blocking the updates:

wpml: Unable to register: Site key not matching

Please try the following:
1) Delete the key on https://wpml.org/account/sites/
2) Generate a new key in the same setting section
3) Remove the actual one under hidden link via "Unregister WPML from this site" ann add the new one.

Best Regards,
Marcel