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Supporter timezone: Africa/Cairo (GMT+03:00)

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This topic contains 2 replies, has 0 voices.

Last updated by Osama Mersal 7 months, 1 week ago.

Assisted by: Osama Mersal.

Author Posts
December 5, 2024 at 2:34 pm #16482087

jaronR-2

Background of the issue:
I am trying to translate my website using WPML. Some pages complete the translations, while others do not. I have tried making a change, re-adding it to the basket, and re-translating, but the same result occurs. Link to a page where the issue can be seen: hidden link

Symptoms:
The 'Complete translation' button won't work. I expected to see a translation completed sign, but instead, I got nothing.

Questions:
How come some pages won't complete the translations?
What can I do to resolve the issue with the 'Complete translation' button?

December 8, 2024 at 11:04 am #16489584

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

Would you please share a screen-recorded video while reproducing the issue to help me understand it better?

Best regards,
Osama

December 9, 2024 at 9:49 am #16491702

jaronR-2

Hi,

Here's a wetransfer link to a video.
hidden link

December 9, 2024 at 10:49 am #16492049

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the video. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 9, 2024 at 12:12 pm #16492639

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the login URL. Please create an admin account using an email so I can use it as a translator to check the issue.

The Advanced Translation Editor won't open if the translator email field is empty. Kindly check the error log hidden link">here.

Here is my email if you want to use it. (osama.m@onthegosystems.com)

Best regards,
Osama

December 9, 2024 at 12:27 pm #16492703

jaronR-2

Done!

December 9, 2024 at 12:50 pm #16492908

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the account. Please check if the translation editor works correctly.

I've done the following:

1– Go to the top right corner of the translation editor
2– Click the gear icon
3– Disable "I prefer bigger segments"
4– Edit the page in the default language
5- Make a minor edit
6- Update the translation

Best regards,
Osama

The topic ‘[Closed] “Complete translation” button won’t work.’ is closed to new replies.