This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Sun | Mon | Tue | Wed | Thu | Fri | Sat |
---|---|---|---|---|---|---|
- | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | - |
- | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | - |
Supporter timezone: America/Los_Angeles (GMT-07:00)
This topic contains 6 replies, has 1 voice.
Last updated by Bobby 2 months, 1 week ago.
Assisted by: Bobby.
Author | Posts |
---|---|
June 15, 2025 at 8:43 am #17135995 | |
egyptian-africanB |
Background of the issue: Symptoms: Questions: |
June 15, 2025 at 9:15 am #17136003 | |
egyptian-africanB |
the elementor pro conflict with WPML Multilingual CMS |
June 16, 2025 at 6:40 am #17137080 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. 1) In order to expedite handling your support requests, can you please share WPML support debug information from your site. - To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it. More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/ 2) Please share more info how it conflicts, what happens? Are there any errors in WP debug log? Regards, |
June 16, 2025 at 9:17 am #17137628 | |
egyptian-africanB |
I am currently facing a critical issue with the WPML Multilingual CMS plugin. As soon as I activate the plugin, my entire website crashes and becomes inaccessible. To identify the source of the problem, I systematically deactivated all plugins and reactivated them one by one. After testing thoroughly, I confirmed that the issue arises specifically when activating WPML Multilingual CMS alongside Elementor. The conflict causes the site to break immediately. I have already tried uninstalling and reinstalling WPML, but the issue persists. It is important to note that I am using both WPML and Elementor together on another site without any conflicts, so I believe the issue may be specific to this installation or environment. I contacted Elementor support, and they informed me that the conflict is caused by the WPML plugin. Since I rely heavily on Elementor and WPML for my multilingual site, I urgently need a resolution to this issue. I am a paying customer for both services and would appreciate your immediate assistance in resolving this matter. Please let me know what steps I can take or what information you need from my side to investigate the issue further |
June 16, 2025 at 10:34 pm #17140414 | |
Bobby WPML Supporter since 04/2015
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi there, I would need to see the detail of the error. You can see how to enable debug logging here: Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to: Edit your wp-config.php file and add these lines, just before it says 'stop editing here': ini_set('log_errors',TRUE); This will create an error_log.txt file in your site's root directory. Please send me its contents. |
June 17, 2025 at 8:43 am #17141413 | |
egyptian-africanB |
anslatemedia.com/2_0/CorporatePortal/CPFileManager.aspx?platform=3","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"37cfcdf04d20f326391990eee25dd54d","doc_url":"https://wpml.org/translation-service/toppan/","notification":true,"tms":false,"has_language_pairs":false,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your API key is located under \"Development Center page \u003e API KEY\" on your Toppan account Dashboard","how_to_get_credentials_url":"https://wpml.org/translation-service/translatemedia/#connect-site","client_create_account_page_url":"hidden link","partner":true,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=736128","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"API key","name":"api_key","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":3,"speed_ranking":5424.0,"popularity":1,"popularity_ranking":0.82,"primary":0.0,"primary_ranking":0.82},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[{"name":"China","code":"CN"},{"name":"Hong Kong","code":"HK"},{"name":"United Kingdom","code":"GB"},{"name":"United States","code":"US"},{"name":"Portugal","code":"PT"}],"certifications":[{"name":"ISO-17100","key":"17100"},{"name":"ISO-9001","key":"9001"}],"redirect_to_ts?":true},{"id":179,"name":"Diction","description":"Diction is an international language services provider based in Eastern Switzerland. Diction is ISO-certified and committed to providing personal service, efficient processes and qualified experts. Send and manage every aspect of your project with the specially developed Diction WordPress plug-in.","url":"https://wpml.org/go/diction/","logo_url":"https://tp-cdn.wpml.org/production/logos/diction-7189140e62d97d7052d2.png","logo_preview_url":"https://tp-cdn.wpml.org/production/logos/preview_diction-7189140e62d97d7052d2.png","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"a1cde9d1139bc8355215831552a02bb0","doc_url":"https://wpml.org/translation-service/diction-ag/","notification":true,"tms":false,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":true,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=11322249","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"Token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":0.67,"primary":0.0,"primary_ranking":0.67},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[{"name":"Canada","code":"CA"},{"name":"Switzerland","code":"CH"}],"certifications":[{"name":"ISO-17100","key":"17100"},{"name":"ISO-9001","key":"9001"},{"name":"ISO-18587","key":"18587"}],"redirect_to_ts?":false},{"id":43,"name":"GPI","description":"Globalization Partners International (GPI) is a global team of language and technology professionals with a core mission of helping companies communicate and conduct business in any language and in any locale. Their suite of key tools \u0026 technologies helps clients translate content in a more cost-effective, consistent and culturally correct manner. They work with professionals worldwide in over 200 languages and a multitude of translation disciplines utilizing technology to deliver great service globally.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"URL from request to GPI","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"bbfd2c9ae5d6d34b08719f8fcbde80d6","doc_url":"https://wpml.org/translation-service/gpi/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"A GPI team member will email an API Key and API Secret Key","how_to_get_credentials_url":"https://wpml.org/translation-service/gpi/#receiving-api-keys","client_create_account_page_url":"https://wpml.org/translation-service/gpi/#requesting-an-account","partner":true,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=1242411","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"API Key","name":"api_key","type":"text"},{"label":"API Secret Key","name":"api_secret_key","type":"text"}],"default_service":0,"translation_feedback":false,"feedback_forward_method":"email","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":0.58,"primary":0.0,"primary_ranking":0.58},"ratings":{"wpml_average_user_rating":0.0},"specializations":[{"name":"Technical","key":"technical"},{"name":"Marketing \u0026 Branding","key":"marketing_branding"},{"name":"Tourism \u0026 Travel","key":"tourism_travel"}],"countries":[{"name":"Argentina","code":"AR"},{"name":"United Arab Emirates","code":"AE"},{"name":"United Kingdom","code":"GB"},{"name":"United States","code":"US"}],"certifications":[{"name":"ISO-17100","key":"17100"},{"name":"ISO-27001","key":"27001"},{"name":"ISO-27017","key":"27017"}],"redirect_to_ts?":true},{"id":2,"name":"Cloudwords","description":"Cloudwords offers quality translation for both small and large websites. In-context review guarantees that all published content meets high standards and you can work with your favorite translation service or locate a translation service in the Cloudwords Marketplace.","url":"https://wpml.org/go/cloudwords/","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"hidden link{project_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":50,"suid":"b0a9c2513a2d679dfae1d5ec9846a0d5","doc_url":"https://wpml.org/translation-service/cloudwords/","notification":true,"tms":true,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your API Token is located under \"Settings \u003eMy Account \u003e API\" tab on your Cloudwords account Dashboard","how_to_get_credentials_url":"https://wpml.org/translation-service/cloudwords/#connect-site","client_create_account_page_url":"hidden link","partner":false,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=703707","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":0.08,"primary":0.0,"primary_ranking":0.08},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":82,"name":"Pseudo Translation Services","description":"This is a demo service for learning and practicing the WPML workflow for professional translation. To authenticate please use any string as an API Token.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"a31f833a7b129003abe76987b06c8e44","doc_url":"hidden link","notification":false,"tms":true,"has_language_pairs":false,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"API Key","name":"api_key","type":"text"}],"default_service":0,"translation_feedback":false,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false}] |
June 18, 2025 at 6:43 pm #17148045 | |
Bobby WPML Supporter since 04/2015
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
I would like to request temporary access (wp-admin and FTP) to your site to test the issue. **Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken ** I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, |
The topic ‘[Closed] conflict between elementor and wpml’ is closed to new replies.