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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 6 replies, has 1 voice.

Last updated by Bobby 2 months, 1 week ago.

Assisted by: Bobby.

Author Posts
June 15, 2025 at 8:43 am #17135995

egyptian-africanB

Background of the issue:
I am trying to activate the WPML plugin to translate the site, but it conflicts with the Elementor plugin.

Symptoms:
When I activate the WPML plugin, it conflicts with Elementor, causing the site to go down.

Questions:
How can I resolve the conflict between WPML and Elementor?
What steps should I take to prevent the site from going down when using both plugins?

June 15, 2025 at 9:15 am #17136003

egyptian-africanB

the elementor pro conflict with WPML Multilingual CMS

June 16, 2025 at 6:40 am #17137080

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

1)  In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Please share more info how it conflicts, what happens? Are there any errors in WP debug log?

Regards,
Drazen

June 16, 2025 at 9:17 am #17137628

egyptian-africanB

I am currently facing a critical issue with the WPML Multilingual CMS plugin. As soon as I activate the plugin, my entire website crashes and becomes inaccessible.

To identify the source of the problem, I systematically deactivated all plugins and reactivated them one by one. After testing thoroughly, I confirmed that the issue arises specifically when activating WPML Multilingual CMS alongside Elementor. The conflict causes the site to break immediately.

I have already tried uninstalling and reinstalling WPML, but the issue persists. It is important to note that I am using both WPML and Elementor together on another site without any conflicts, so I believe the issue may be specific to this installation or environment.

I contacted Elementor support, and they informed me that the conflict is caused by the WPML plugin. Since I rely heavily on Elementor and WPML for my multilingual site, I urgently need a resolution to this issue.

I am a paying customer for both services and would appreciate your immediate assistance in resolving this matter. Please let me know what steps I can take or what information you need from my side to investigate the issue further

Screenshot 2025-06-16 121205.png
June 16, 2025 at 10:34 pm #17140414

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I would need to see the detail of the error. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/

Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);

Edit your wp-config.php file and add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . 'hidden link');

This will create an error_log.txt file in your site's root directory. Please send me its contents.

June 17, 2025 at 8:43 am #17141413

egyptian-africanB

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June 18, 2025 at 6:43 pm #17148045

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

The topic ‘[Closed] conflict between elementor and wpml’ is closed to new replies.