[Resolved] Contact Form 7 - form not found error issue
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to translate a contact form made with the Contact Form 7 plugin from Italian to English. After completing all translation procedures, the English page shows an error because the contact form has not been found, displaying 'form not found!'. Solution: The issue arises due to compatibility problems with the latest update of Contact Form 7 and WPML. To resolve this, you have two options: 1. Revert to version 6.0 of the Contact Form 7 plugin. 2. Implement the fix suggested by WPML for this specific issue. You can find the detailed steps and explanation here: https://wpml.org/errata/contact-form-7-multilingual-error-contact-form-not-found/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
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Background of the issue:
I am trying to translate a contact form made with the Contact Form 7 plugin from Italian to English. I have completed all translation procedures, including assigning the translation to a translator, completing the procedure, synchronizing the menu, and even deleting and recreating the page. The issue can be seen on this page: hidden link
Symptoms:
The English page shows an error because the contact form has not been found. I expected to see the translated form in English, but instead, I got an error: 'form not found!'
Questions:
Why is the translated contact form not appearing on the English page?
What steps can I take to resolve the 'form not found' error?
Thank you for waiting. The latest CF7 update did indeed bring compatibility issues with WPML. We are already in contact with the authors so that they can improve compatibility in future versions. For now:
I have removed the user credentials you shared, since this is a public Forum. I strongly recommend that you either remove this user, or change its password as soon as possible, as this information might've been compromised.
I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
The steps from the errata were already implemented by you. Something that was missing, which I have done, was to update the original form (simply by re-saving it) and updating the translation.
