Background of the issue:
I have a Swedish e-shop and use WPML to translate and sell to Denmark, Norway, and Finland. I use WooCommerce for my online store.
Symptoms:
The currency converter for Finnish orders is charging 9 EUR for shipment instead of the 3 EUR I have entered in the system.
Questions:
Why is the shipment charge for Finnish orders incorrect?
How can I fix the currency converter issue for Finnish orders?
Before proceeding further, can you please try the following?
1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML, String Translation, WCML and WooCommerce.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.
Please let me know your findings and I'll try my best to help you further on the matter.
I have completed the tasks in your list and the issue is still there. Could you take a look at the problem?
In that case, what information do you need?
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
Thank you for the access, I can see the issue but with 11€ instead of 9 as you mentioned but of course still way higher than the fixed cost set for the shipping.
I used a VPN to connect via Finland.
I see several active plugins and one Klarna related is outdated. Theme also needs an update. As per my understanding this is your live site, so just wanted to confirm again, is it OK to update plugins, themes and deactivate most of these to debug further?
Please note that it may take some time to debug and site may not have full features available during this time.
Greatly appreciated that you look into this. I confirm that it is ok to update theme and plugins and deactivate plugins in your search for the issue. We have a backup of the site.
It would be appreciated that you confirm once you start working on it and once you are completed.
Thank you for the confirmation. I'm just closing my day, however, I'll check again in the morning and 'll send you messages about starting and stopping the work.
