The content of the two carousel widgets (affected sections are contribution and testimonial) is not displayed in English on the English page (default language is German)
Hi Lauren
Thank you for the links. I have no problem with the url but with the content that does not show up translated. (I translated the content of corse.) In an article you sent me: In the end they wrote that it is a compatibility issue but to me it seems that they talked about the Carousel Widget from Elementor Pro. I use the "Premium Carousel Widget from Premium Addons for Elementor" because the Carousel Widget from Elementor is not sufficient for my purpose.
I am a greenhorn to WPML and this "Premium Carousel Widget" is the central element of my website and I am currently running out of the test version of WPML. I need to know very quickly if this issue can be fixed or not. I put already a lot of effort in translating my page, but if it will not work I have to stop WPML. Could you please help me with this? Is it necessary to contact the developers?
I see, so you are not using the standard elementor widget. I'm going to need to look further into this to determine if the two are compatible. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
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Thanks for sending credentials. I was able to login but I don't see any pages/posts in draft with the carousel. Can you tell me where you are trying to add it where you can't see it translated? Perhaps you could create a test post/page and recreate the issue there so that I can further troubleshoot? Just let me know which page to edit where I can see the carousel and test some settings. Thanks!
You can find it under pages > annelehner > and then scroll down to "Beiträge". There it is. The second carousel widget element is when you further scroll down to the "Testimonial" part. It should be easy since it is a small one page website. I added screenshots of how the elements look like that you can find it faster.
I never built a testing environment. I have first to find out how this works.
Thanks so much for clarifying. I can see that the translations are not showing on the front end. I would like to confirm on a fresh install that this plugin is not compatible, so that then I can escalate this ticket to our compatibilty team, and they will be able to contact the plugin author to hopefully get these two working together. I have set up a staging site and installed Elementor and WPML. Please use this URL to login hidden link
Please install the carousel plugin that you are using, and I can then try to reproduce the issue and escalate if we are able to. Thanks in advance for your assistance.
-I installed and activated the Hello theme on the testing webisite.
-I installed "Premium Addons for Elementor"
-I added the premium carousel widget on the test page
-I created a test section under templates (that will be displayed in the carousel)
Now you have everything you need to reproduce the issue. I hope this can soon be resolved.
Thanks so much for helping me get that set up on the test site. I found that if I went to WPML -> String Translation and below the table I checked the box "Look for strings while pages are rendered". Then I reloaded the sample page. After this, I was able to find the test content in String Translation and translate it from there. Lastly, I unchecked that option to find the strings and the translation still appeared on the frontend. Please see attached screenshots. Can you test this on your live site and let me know if it works there as well with this method?
In the screenshot that you provided, there is nothing in the search field. On the test site, search for "Test section" (without the quotes). On your live site, search for some part of the content that you have in your live slides and see if it appears in the String Translation table.
Hi Lauren
I did that. "ESSEN & TRINKEN", "Sauerkraut" and "Eis am Stiel" they appear all as translated. I would not have opened a ticket if I had not checked that. I am not sure if I understand you correctly.
When I enter "Carousel" or "Testimonial" (first part of the name of the sections) in the search field, it does not appear. I find that strange. Is this not also a string that should be translated?
Could you please have a look on my actual side to clarify missunderstandings?
I don't see the same string appear on your live site. In the test site, the Test Section content shows in the widget domain in the widget body. Your live site doesn't show the string in the widget domain. So I'm not able to reproduce.
The other thing I noticed is that the test carousel section in the staging site is using a text element and the live site shows a title element for the content. Perhaps this could be the difference? Please log in to the test site and create the same type of carousel slide you have in the live site, with the title instead of text widget, and video, so that we can make sure we try to reproduce the exact issue. Thanks for your assistance with troubleshooting.
I cannot open the template folder (see attachement). Also when I followed the link to the test site, I had to try several times. It was always the attached error message.
I am starting to loose my patience since this issue is still ongoing and it is not even clear what caused it. Because of that, I have only around 4 days left to decide if I want my money back or not. Will there be a solution or do I have to quit WPML? My site depends on those two carousels.
Sorry about that, we apparently had an issue with our staging server earlier. I wasn't able to get to the site test site earlier, but I am now. I certainly understand your frustration, and I was hoping to be able to easily reproduce this issue on the clean install so that we could send to compatibility. But I need to figure out the difference between your live site and the fresh install, since I'm not seeing the same behaviors there. Could you try now to create the exact same template that is on your live site, only in the test site? I'm able to login now.
As for the refund limit, I can't guarantee that we can get this resolved in 4 days, especially if we end up finding it is a compatibility issue that needs assistance from the plugin author. What you could do is request the refund to make sure you don't miss that deadline. This does not mean that you can't use WPML, it only means you can't do the update if you don't have a current account. So then, once we are able to resolve the issue, you can sign up again. I realize that is not the most convenient, however, it is the best option to insure you don't miss that expiration for a refund.
Let me know once you have the test carousel that looks like the one in your site and I'll test it from there. Since the translation is working in the test site, I'm confident we will be able to find a resolution, it just may take more than 4 days. It's hard to say how long until I can determine where the problem is coming from. I very much appreciate your continued patience.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
