Email not sent if the user ordered from arabic version

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Tagged: Exception

This topic contains 9 replies, has 2 voices.

Last updated by Dražen 1 year, 9 months ago.

Assisted by: Dražen.

Author	Posts
September 8, 2023 at 11:06 am #14366141
mohamede-39	The WooCommerce Emails from new orders only sent when the user is ordering from the English Version, If he ordered from the Arabic Version, the new order email notification is not sent See the failure message in the screenshot
September 11, 2023 at 8:05 am #14373327
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, please follow the next steps and let me know how it goes: 1) Email for a new order is not sent to admin, customer, or both? 2) Does the issue still happen when using the WP default theme and all other plugins disabled, only WPML plugins and WooCommerce are enabled? Please make a backup before proceeding. Regards, Drazen
September 11, 2023 at 10:19 am #14374685
mohamede-39	1- The email sent to the customer but not to the admin 2- The issue happens in all cases.
September 11, 2023 at 10:57 am #14375259
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for getting back. 1) Please create a staging site, if possible that we can use for further debugging and provide us with admin access in the next private reply. 2) Please check if the issue still happens when you disable WPML plugins, and from Settings > Genaral set Arabic as your language. Check if the issue still happens. Let me know. Regards, Drazen
September 11, 2023 at 11:02 am #14375469
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I am afraid you have not understood my reply. 1) I need a staging site, I can not check on production as I need to disable all other plugins and switch to the WP default theme. 2) Please check what I suggested in my last reply and let me know how it goes. Regards, Drazen
September 11, 2023 at 11:03 am #14375495
mohamede-39	will do now and let you know
September 11, 2023 at 11:30 am #14375765
mohamede-39	I have tested point 02, the email was sent to the admin after I have disabled the WPML Plugins. Here is the stating site:hidden link with the same sent credentials.
September 11, 2023 at 11:52 am #14375955
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks. I am checking your staging site with the WP default theme and only WPML plugins and WooCommerce, and I see the email is sent correctly for a new order in Arabic language. Image attached. You mentioned that the issue was still happening for you in this case, please check. Regards, Drazen
September 11, 2023 at 2:36 pm #14377381
mohamede-39	I just disabled the WPML Plugins not the theme, it should be working with the theme installed.
September 12, 2023 at 6:19 am #14380305
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I am sorry but that is not what I have asked before for you to check, and what you confirmed. That was intended to check in what case the issue happens to speed things up. Reply: https://wpml.org/forums/topic/email-not-sent-if-the-user-ordered-from-arabic-version/#post-14374685 Please, if the issue happens only with the theme, I would advise you to check if the issue still happens with the child theme or the parent theme. If the issue happens with the child theme only, it could be custom code causing the issue as I see you already had before: - https://wpml.org/forums/topic/the-new-order-email-notification-is-not-sent/#post-14249225 Regards, Drazen