Empty Cart on checkout

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have activated the WPML plugin on your site and are experiencing an issue where your cart appears empty during the checkout process when WPML is active. This issue does not occur when WPML is disabled. You are using Elementor, Eventin, and WooCommerce with WPML set up for English and French, and you have enabled 'Translate Everything Automatically'.
Solution:
We recommend checking the conversation in the main support ticket. Please follow this link: https://wpml.org/forums/topic/empty-cart-on-checkout/

If this solution becomes irrelevant due to updates or if it does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 2 replies, has 1 voice.

Last updated by Andrey 2 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
November 13, 2025 at 2:49 pm #17575531
bridgetC	Background of the issue: I've activated the WPML plugin on my site and I'm trying to complete the checkout process. I'm using Elementor, Eventin, and WooCommerce, with WPML set up for English and French. I've enabled 'Translate Everything Automatically' to generate all French pages, verified that the Cart, Checkout, Account, and Shop pages exist and are linked in both languages, confirmed that the French cart page includes the [woocommerce_cart] shortcode, cleared cache and browser sessions, and also cleared customer sessions in WooCommerce. I'm using subdirectories for languages (example: /fr/) and not separate domains. The issue is being reviewed on a staging website: hidden link. Symptoms: My cart is empty when I try to checkout after activating WPML. This only happens when WPML is active. When I disable WPML, the cart and checkout process work correctly. Questions: Why is my cart empty during checkout after activating WPML? Can the credits be reevaluated since I currently don’t have enough to use WPML on both the staging and live sites?
November 13, 2025 at 2:54 pm #17575540
bridgetC	This is my original ticket number #17571801.
November 13, 2025 at 4:17 pm #17576141
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. From this ticket, I can see that you have already tested the steps I suggested in your original support request. To avoid duplication and keep everything organized, I will request the access credentials directly in your main ticket here: https://wpml.org/forums/topic/empty-cart-on-checkout/ Please continue the conversation there so we can assist you more efficiently.