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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the Avada WP Theme and have set up FAQs in the WP Admin table. While the FAQ element displays correctly in English, it fails to appear in the French version for one specific FAQ.
Solution:
We found that the issue was due to an incorrect slug in the French translation of the FAQ Categories. The slug was set to 'bobines-induction' but should be 'bobine-de-scellage'. We recommend updating the slug to the correct one, saving the changes, and then testing the page again. This solution was verified on a staging site.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 7 replies, has 0 voices.

Last updated by stuartM-7 8 hours, 51 minutes ago.

Assisted by: Andrey.

Author Posts
February 11, 2026 at 10:12 am #17812176

stuartM-7

I'm using the Avada WP Theme. I have FAQs setup in the WP Admin table. I'm using the Avada FAQ Element to place them on the page and for the base language (English) they appear fine and this element is appearing for all but 1 of the FL (French). The page looks to be up-to date with translations, I've even made a minor amend to the base language to see if that would prompt a change, but this element is not appearing on the French version of the page.

February 11, 2026 at 10:39 am #17812357

stuartM-7

Been through all the updates and making slight amends to the FAQ items and also the FAQ element on the page, but the element does not appear on the French version of the page. Appears fine for Italian, Polish, German.

February 11, 2026 at 11:37 am #17812586

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

Please provide the link to that specific page.

February 11, 2026 at 3:04 pm #17813400

stuartM-7

Apologies, specific page is:

hidden link for the base language

On the copy site.

February 12, 2026 at 3:29 pm #17817562

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I will look into it and let you know as soon as I have more information.

February 12, 2026 at 4:23 pm #17817794

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I was able to identify the root cause of the issue.

In the French translation, the FAQ Categories slug is incorrect. It is currently set to bobines-induction, but it should be bobine-de-scellage.

Please update the slug accordingly, save the changes, and then test again. I have done this in the staging site.

I’ve attached screenshots for your reference.

Screenshot-2026-02-12-at-18-17-36.png
Screenshot-2026-02-12-at-18-16-37.png
February 13, 2026 at 11:59 am #17820349

stuartM-7

Thanks, that looks to have solved the issue.

It look like we have a similar issue with the Spanish version of the page as well. Although this page seems to have more elements that are not updating?

Could it be the same slug name issue?

Could you take a look please?

February 13, 2026 at 12:13 pm #17820437

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Yes, it's the same issue. The Spanish slug should be bobinas-de-sellado-por-induccion. I have attached the screenshot.

You can check the FAQ → FAQ Categories to take the correct slugs and insert them into the page translations.

Bobinas-de-sellado-por-inducción-Enercon-Industries.png
Advanced-Translation-Editor-WPML(2).png
February 13, 2026 at 2:25 pm #17821013

stuartM-7

Thanks. All sorted now.