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[Resolved] Gravity forms is 100% translated but some entries don't appear translated on the frontend

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate all strings of a form using Gravity Forms Multilingual, but some entries from a checklist are not showing translations on the frontend. Additionally, an HTML box doesn't translate well; it reverts to the default language when using the translation editor, despite being fully translated.
Solution:
1. Edit the "Rezervační formulář - Aktivity" form.
2. Edit the problematic HTML field.
3. Copy the 

<style>

tag content.
4. Delete the tag content and update the form.
5. Go to Appearance -> Customize -> Additional CSS.
6. Add the 

<style>

tag content.
7. Go to WPML -> Translation Management.
8. Send the "Rezervační formulář - Aktivity" form to translation.
9. Update the form's translation.
10. Check the translated form on the front end.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Last updated by Lukas Cech 4 days, 13 hours ago.

Assisted by: Osama Mersal.

Author Posts
February 21, 2025 at 7:05 pm #16735042

Lukas Cech

Background of the issue:
I am trying to translate all strings of a form using Gravity Forms Multilingual. I followed the process outlined here: https://wpml.org/forums/topic/gravityforms-is-not-translating/. There is no caching plugin on the website, and I am logged in, so no cache should affect the translations.

Symptoms:
Most of the form is translated, but some entries from a checklist are not showing translations on the frontend. Additionally, a HTML box doesn't translate well; it reverts to the default language CZ when using the translation editor, despite being 100% translated.

Questions:
Why aren't some checkbox texts showing translations?
How can I translate the HTML box without it being overwritten by the original text?
February 23, 2025 at 12:24 pm #16737845

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
February 24, 2025 at 9:18 am #16739606

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I tried the login url, but I got the following error:

Due to protection of web servers from repeated attacks, we were forced to restrict access to administrative interface of web pages to selected countries. If you are currently in a foreign country, please sign in to WebAdmin, proceed to your domain management and disable this GeoIP filter in CMS section.

Please check your security rules. After that, please add the access details to the private field. If you don't see the form below, please don't add your credentials, as they will be publicly exposed٫ (hidden link)

Best regards,
Osama
February 24, 2025 at 9:54 am #16739867

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Lukas,

Thanks for the access details. I installed a local copy of your site and was able to fix the issue by the following steps:

1- Edit the "Rezervační formulář - Aktivity" form
2- Edit the problematic HTML field
3- Copy the <style> tag content
4- Delete the tag content and update the form
5- Go to Appearance-> Customize-> Additional CSS
6- Add the <style> tag content
7- Go to WPML-> Translation Management
8- Send the "Rezervační formulář - Aktivity" form to translation
9- Update the form's translation
10- Check the translated form on the front end

Best regards,
Osama

2025-02-24_11-49-33.png
February 24, 2025 at 10:16 am #16740043

Lukas Cech

ah, so WPML doesn't like the tag? A shame, as I don't want to load the CSS on every page, only on the form page. Guess if Gravity Forms had a custom CSS field, that would do the trick.

Luckily, I am using Simple CSS which has per-page CSS rules, so I pasted the custom HTML box CSS there and it works fine too.

Glad this fixed the fieds too, I guess the tag was breaking the list structure and WPML didn't know what to translate.

BTW, I like the new Translation Management UI, it's more intuitive.

Thanks for the quick help!

Perhaps WPML should implement a warning somewhere - f.e. in ATE, you would highlight in red " or other code found, please place it in Customizer > Custom CSS for translation to work properly". Might save you all the work around tickets like this one.

Thank you
Lukas