Hi,
I am experiencing a recurring issue where my Gravity Forms string translations are being lost/overwritten automatically. This has happened three times now, forcing me to manually re-translate the same strings repeatedly.
The Issues:
Translation Loss: Strings that were previously translated into French (FR) are being overwritten by the default Dutch (NL) text after a period of time.
Wrong Language Registration: In the String Translation table, I am seeing strings from the secondary language (FR) being registered as the "original" string in the domain, which should not be happening.
Specific Scope: This behavior is exclusive to the gravity_form-7 domain (and other Gravity Forms domains).
Environment Details:
Default Language: Dutch (NL)
Secondary Language: French (FR)
Plugin: Gravity Forms multilingual via WPML String Translation.
Attachments:
I have attached screenshots showing the String Translation table where the domain gravity_form-7 shows mixed original languages and missing translations that were previously completed.
Thank you for your report. I’ll do my best to assist you. I can see that your plugins are being kept up to date - in this case, it would be very helpful if you could provide access to the environment (preferably a staging copy, not the production site). This would allow us to create a backup using Duplicator and try to identify the root cause of the issue. I will mark my next message as private.
It would also greatly help if you could answer a few questions:
* Have there been any recent changes to the language configuration?
* I can see that the "LiteSpeed Cache" plugin is active, which may introduce caching - has it been active for a long time, and was the site working correctly on WPML version 4.8? This information would be very useful.
* Is there a specific scenario or set of steps that leads to this issue? That would make it much easier to identify the cause.
I would greatly appreciate any additional information you can provide.
I can see that most of the plugins are up to date, so I tried to reproduce the reported issue on my local environment - unfortunately, I was not able to do so. However, I am fairly confident that the issue is related to caching. It looks like at some point cached data may have stored a translation without the correct source language, and later reused it instead of loading the current translated data.
I went ahead and installed the following plugins on your environment:
- Duplicator - unfortunately, I was not able to create a backup using it
- All-in-One WP Migration and Backup - I was able to create a copy that I can use for more detailed testing (full environment with all plugins)
- I did not remove any plugins, only deactivated them
Since there is no straightforward way to reproduce the issue:
1. Ideally, it would be helpful to temporarily disable any caching plugin (if possible) to verify whether the issue stops occurring.
2. I will use the backup to investigate further and try to identify the problematic area. Once I find a potential cause, I will ask you to apply a temporary workaround (a small code snippet) to confirm whether it resolves the issue. I will keep you updated on the progress.
I apologize for the delay, but this is a fairly complex case and at this point we still do not have a clear way to reliably reproduce the issue.
