I was charged twice due during renewal to an issue with trying to pay with PayPal (which did not go through fast enough) and then using a credit card. I only need one license of WPML so I want to ensure I won't be charged twice again (to renew both of them).
I apologize for the inconvenience. Can you please share screenshots from the invoices from both charges? Anything that shows more information about the amounts.
I'll share that with our accounts team, and provide you with feedback. I've set your next reply as private.
Hi - Before my renewal, I tried to change the payment method to PayPal (I have a business account), but it didn't look like it was clearing. (This plugin is for a client website). So I paid via my personal credit card (€59). Then I got notice that the PayPal transaction also went through days later ($59), even though it has the earlier date. I'm also not sure why one was in Euros?
I only have 1 license in use. If I could get a credit for the €59 that would be great, as I'll just use it towards the September 2026 invoice. I also want to ensure I'm not going to get double renewals every September, since I only need the one license.
