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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that links from buttons and images were appearing encoded in the Advanced Translation Editor (ATE) and were not updating on the translated page after being translated through ATE. This issue arose after the latest WordPress update.
Solution:
We have resolved this issue. If you're experiencing a similar problem where encoded URLs are appearing in the ATE and not updating correctly on the translated pages, we recommend updating to the latest release of the Impreza theme, which addresses this specific issue. For more details, please refer to the following documentation:

If this solution doesn't look relevant to your situation, please open a new support ticket with us for further assistance.

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This topic contains 7 replies, has 2 voices.

Last updated by Bobby 1 year, 6 months ago.

Assisted by: Bobby.

Author Posts
August 1, 2023 at 6:27 am #14130495

Sascha

Hello,
When using the Advanced Translation Editior, links from buttons and images are appearing in the Advanced Translation Editor (ATE), such as "%7B%22url%22%3A%22%23smartchange%22%7D". Even when translated (via the ATE), the links on the translated page are not updated.

As far as we can tell, this seems to be the case since the last WordPress update.

Previously, these links did not appear in the editor, but were assigned automatically. This would be the preferred solution for us.

Thank you very much for your help!

August 1, 2023 at 9:58 pm #14137917

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

August 4, 2023 at 9:00 pm #14157299

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details!

I can see the URLs showing for us_image: link

is this part of the page builder elements? I am currently testing with [Template] Lösungsseite. if possible create a new test page and just add the page builder element that has the link and let me know your results.

I set some settings related to "copy" which should help with this.

August 7, 2023 at 6:20 am #14161149

Sascha

Hi Bobby,
the problem seems to persist. To illustrate, I have created an element at the top of the page that contains a button, an image, an icon and a text link.

Only with the text link, the link is not displayed in the advanced translation editor (see screenshot).

WPML-Bug.PNG
August 8, 2023 at 11:01 pm #14172449

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I was able to reproduce this with a test page.

Based on similar tickets I have reviewed I believe the reason the URL is showing is because the Impreza theme has some encoding that adds the HTML in the URL and our editor is picking it up for translation.

I have escalated this to our compatibility team for further review. In the meantime, please use the link to the sandbox I created for us and upload a copy of your theme so we can test it in a clean environment.

hidden link

August 10, 2023 at 8:20 am #14180043

Sascha

Are you not able to download the theme using the provided login details?

August 10, 2023 at 8:18 pm #14184939

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

FTP access did not work -- I was able to get a duplicator package and use that instead.

This ticket has been escalated to our compatibility team. Once there is news you will be updated here.

Thank you!

January 5, 2024 at 11:25 pm #15156344

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Marking this thread as resolved. The Impreza latest release has resolved this issue.

https://wpml.org/errata/impreza-theme-encoded-urls-appearing-in-wpmls-advanced-translation-editor-ate/