This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues when trying to translate English pages into Arabic on their website. Specifically, when clicking the plus button to add translations, some pages appear as new instead of translations. Solution:
Client fount that the translator for those pages was set to use WordPress Editor instead of WPML, so changing it back to WPML editor fixed the issue.
If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
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Background of the issue:
I am trying to translate the original English pages on our site into Arabic ones. The issue can be seen on this page: hidden link as well as hidden link
Symptoms:
When I click the plus button to add translation pages, some of them appear as adding a completely new page instead of translating.
Questions:
Why do some pages appear as new instead of translated when I click the plus button?
How can I fix the translation bugs to complete the Arabic pages?
Thank you for the debug information, your setup looks fine overall.
However, I ‘ll recommend you to fix “WP Memory Limit” to at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code:
If issue continues to appear, then please try the following:
1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML and String Translation.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
Please let me know your findings and I'll try my best to help you further on the matter.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
Hi, the issue has been solved. The cause is that the translator for those pages defaults to WordPress and not WPML, so when I click on translate it appeared to add a new page.
Thank u for your help and patience.
