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Home › Support › English Support › [Resolved] **Please assign this ticket to Ilyes** - Unable to translate a property from english into french

[Resolved] **Please assign this ticket to Ilyes** - Unable to translate a property from english into french

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate a property listing from English into French due to a WordPress caching issue.
Solution:
If you're experiencing a similar issue where you cannot translate content, we recommend clearing your WordPress cache. After clearing the cache, try translating the content again. This approach resolved the client's issue with translating property listings.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by arnaudh-8 2 days, 18 hours ago.

Assisted by: Ilyes.

Author Posts
May 12, 2026 at 9:59 pm #18031438

arnaudh-8

**Please assign this ticket to Ilyes** Hi Ilyes, like last time, I am unable to translate the property (see url below) from english into french
hidden link . Could you please fix this?
May 13, 2026 at 12:35 am #18031543

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello Arnaud,

I would like to ask for temporary access to your site’s wp-admin to investigate the issue further.

Thanks,
May 13, 2026 at 4:07 pm #18033910

arnaudh-8

HI Ilyes,
Thank you for your quick response. I found the issue. It was a wordpress caching issue. I cached the wordpress, then translated it and it went through. Same with another property I created this morning. All good now. Thank you for your continued support!