When we receive an order with a product with variations, it shows a different variation for me and the shop admin. For example.
Customer orders product with color "Medium" but the shop admin sees "Light"
Me as an admin see color "Medium". And the variation id is completely different.
I have a video that I can share with you in private showing what is happening.
Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values are:
PHP Memory Limit 512 MB
WP Memory Limit 40 MB
To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.
Add this code to the wp-config.php file to increase WordPress's memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied automatically.
After adjusting the limit, please test if you can still replicate the issue.
In doubt, please also test with a newly created order.
If this did not solve the issue, I will be glad to take a closer look into this for you.
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Hello,
I'd like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Before we investgiate this issue further, I need to ask you to update all plugins and the theme.
After that, test if you can still replicate the issue with a new order.
The questions further are here, if the order is using the wrong products, or simply the email is using the wrong info. I would usually expect that it is the email that has the wrong info. Please confirm.
