[Waiting for user confirmation] Redirections pointing to wrong url

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

Can you please just check few things for us:

Please make sure to create a backup, before doing any actions or check in staging site, just in case.

- Make sure you have a backup.
- Disable all other plugins and leave active only WPML plugins
- Switch to WP default theme
- Check if the issue still happens.
- Disable WPML plugins, check if the issue still happens.

Let me know how it goes.

Regards,
Drazen

Thank you for the access details!

I believe the issue here is happening because the slug is /india for multiple treatment pages, therefore WPML does a match which overrules the 301 redirect and points it to the page it's pointing to.

The issue seems related to the following one, please review my colleagues response and let me know your results. Adjusting the URL slightly would resolve the redirection issues.

https://wpml.org/forums/topic/wpml-overruling-rankmath-redirects/

In the meantime I am going to further consult with our team about this and update you from our side as well.

Thanks for your message, and I completely understand your concern.

We’re looking into whether a rule is indeed overriding the 301 redirect and are doing our best to find a solution that doesn’t require any URL changes.

The case has been escalated to our second-tier team, and I’ll update you as soon as we hear back.

Hey there,

Thank you for waiting. Bobby is away for a few days, so I'm handling this ticket 🙂

Our second tier is analyzing the issue yest, as it seems to be causing due to the lifecycle (timing) of the code. Meanwhile, they provided a workaround that we want to please test. Make sure to have a full website backup, and add the code below to your functions.php file:

add_filter( 'wpml_is_redirected', function( $redirect, $post_id, $q ) {
	if ($q->query_vars["p"] && $q->query["post_type"] == "treatments"){
		$permalink = get_permalink($post_id);
		if (strpos($q->query["name"], $permalink)){
			return $redirect;
		} else {
			return false;
		}
	}
	return $redirect;
}, 10, 3 );

Please apply the solution and let me know what are your results. Thank you for your cooperation on this matter.

Hello,

The code was implemented on your live website. Now:

hidden link redirects only to:
hidden link

(before implementing the code, there was an additional redirect to hidden link)

I'm making some last checks with second tier support.