Shop slug wrong

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with your FSE website using WooCommerce, where the base language is Dutch and German has been added, and you notice that after translating the shop template, the website redirects to /de/shop-2 (an empty page) instead of /de/shop, this might be due to inconsistent translation settings.
Solution:
We recommend checking if the products and related content (like attributes or categories) are consistently translated. In WooCommerce setups with WPML, it's crucial that either all elements are translated or none are, to avoid fallbacks to the default language which can lead to inconsistencies and errors. Here's what you can do:
1. Go to Products >> Categories in your WordPress dashboard.
2. Switch to the German language.
3. Delete any translated categories.
This should resolve the issue, and your shop page should now display the correct products in German. Please check and confirm if this resolves your problem.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

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Tagged: WCML

This topic contains 5 replies, has 0 voices.

Last updated by justusR 19 hours, 26 minutes ago.

Assisted by: Noman.

Author	Posts
January 19, 2026 at 3:56 pm #17743316
justusR	FSE website with woocommerce; dutch is base language, added german; url format is /nl/ and /de/; all works fine, except once i translated the shop template, the website tries to open /de/shop-2 (empty page) instead of /de/shop . seems to be a common issue with wpml. explain how to fix
January 19, 2026 at 5:29 pm #17743713
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
January 20, 2026 at 9:55 am #17745260
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for providing the login details. I’m debugging the empty translated shop page issue and get back to you with an update soon. Thank you for your cooperation and patience
January 20, 2026 at 11:24 am #17745687
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	It looks like the products were not translated into secondary language and using Fallback option so that it displays the default language products if the translation is not available. For WooCommerce to work correctly in this setup, the product-related content must be handled consistently. If some elements (for example, attributes or categories) are translated while products are not, WooCommerce behavior will be inconsistent. In short: - Either nothing is translated and everything falls back to the default language, or - Everything is translated consistently (products, variations, attributes, and taxonomies). Mixing translated and non-translated elements usually causes these issues. I went to Products >> Categories, switched to German language and deleted the translated categories and the issue is gone. Now, the shop page displays the products correctly. Could you please check and confirm? Thank you
January 20, 2026 at 12:26 pm #17746274
justusR	Thanks for the information. On staging, the shop page is indeed back to "normal" (i.e., showing the Dutch version). We'd like to translate step by step, is it possible to use the "Duplicate" translation option for the products/categories/etc. in order to have a working German version of the website now, and in the mean time translate piece by piece?
January 20, 2026 at 12:39 pm #17746403
justusR	FYI, I am currently trying this out on the staging website, so don't be surprised if things changed there...
January 20, 2026 at 12:44 pm #17746467
justusR	Yes, duplicating the products worked fine. I noticed the product category images have to re-added manually for the translated categories, but the main problem is fixed.