Instead my colleague just purchased pre paid package credits which can be done at the WPML dashboard instead of on the WP website.
However, currently the keytalk.com/wp website does not recognize that I have assigned credits to it.
I did unregister/register the site again in the hope that it helps but it did not. When I go to "translation tools" tab I get the window to purchase "Automatic Translation" and the pay-as-you-go.
How to make my WP site recognize the added credits?
Another question in this regard is, we have 2 sites. A live site (keytalk.com) and a dev site (stg-wwwkeytalkcom). When I migrate from dev to live website it seems that I need to register the WPML site code. However, at some point there are multiple instances mentioned in the "connected sites" on the WP site. I have removed all of them as of now.
