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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 23 replies, has 0 voices.

Last updated by Dražen 5 days, 8 hours ago.

Assisted by: Dražen.

Author Posts
July 29, 2025 at 12:24 pm #17278767

rowanS-4

The tags now stay when I edit the main language version. So this is now fixed. Now the other issue needs to be fixed where the product attributes and variations are not showing at the EN language.

July 29, 2025 at 12:25 pm #17278769

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

July 30, 2025 at 6:18 am #17280528

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks, I checked and found out you or somebody else changed the default translation setting for product type, and your attribute from WPML > Settings.

That should not be done, as it can cause issue. Usually these settings are locked and need to be unlocked to be changed, so somebody did this on purpose.

I have set product_type as not translatable and pa_type-quiz as translatable.

Now you need to go to WPML > Taxonomy translation and translate attributes.

- hidden link

After that make a small change to default language, save, and re-translate and it should work fine.

Regards,
Drazen

Plugins ‹ OnlineQuiz — WordPress.jpg
July 30, 2025 at 8:34 am #17281005

rowanS-4

Hi Drazen,

Unfortunately we're not quite there yet. As the product options do not work. I do get them to appear now, which is great!

However, they do not work...

How can I get them to actually work.

Screenshot 2025-07-30 at 10.31.46.png
Screenshot 2025-07-30 at 10.31.42.png
Screenshot 2025-07-30 at 10.31.38.png
July 30, 2025 at 9:14 am #17281243

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I have run some troubleshooting tools and then re-translated the products and it works fine.

- hidden link

Please check.

Regards,
Drazen

July 30, 2025 at 10:45 am #17281601

rowanS-4

But why doesn't it work for this one for example:

hidden link

hidden link

I followed your steps earlier but when I check the code they say they are out of stock? However no stock is being kept for being these products (Or well thats what I see in the code that it adds a class for out of stock. Could you troubleshoot with me for these products too. Because all of these still need to be getting the product options added, but result in not being able to be ordered once added the way you explained.

July 30, 2025 at 11:27 am #17281778

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I do not know if you have tried to re-translate, but that should have fixed, since variation were not created in 2nd language the first time the product was translated, since attributes were not translated correctly.

Anyway, I have now run sync tool from WPML > Troubleshooting and it works fine.

Please check.

Regards,
Drazen

July 30, 2025 at 11:51 am #17281967

rowanS-4

So... this removed the product tag on the english variation. I re-added the product tag for the different page template.. .and this makes the product variation not work. The culprit lies in the adding the product tag... how can we circumvent this? So it uses the other product page template from elementor with that tag... but still remains working on the product options.

July 30, 2025 at 11:59 am #17281978

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

as I have explained before those are 2 different issue and we have had 2 tickets for this where I have explained correct steps and why this happens.

For tag and editing product, you are not following steps and suggestion I shared before. You can not mix translation methods as this will cause issue.

I saw you still have WPML editor for product, but I assumed you where not using manual approach anymore.

Make sure to make the switch and not mix translation methods as it will cause issues.

Please try and let me know how it goes.

Regards,
Drazen

July 30, 2025 at 12:09 pm #17282042

rowanS-4

I switched the method, but it still doesn't work. I assume I'm still doing something wrong. Could you please take a look at the following product where I changed the editor method.

hidden link

July 30, 2025 at 12:30 pm #17282105

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back, and I must apology, I have checked further, and it seems we have a bug related to manually editing the product.

Please add next fix and then it should work fine:

https://wpml.org/errata/manually-editing-translated-variable-products-loses-variations/

Make sure to have a backup before doing any change. I would do it for you, but since it is live website, it is not safe.

Regards,
Drazen

July 30, 2025 at 12:48 pm #17282138

rowanS-4

Hi Drazen,

I've added the fix. But after sync through the WooCommerce Multilanguage functions, it still doesn't work properly. Am I missing something here or doing it wrong?

There's a back-up available so you're allowed to try to change it yourself If I did it wrong.

Could you please look at it again?

Because the product variations stay unavailable for me.

Sort of greyed out (The HTML says they're out of stock) but we're not even keeping any stock for the products.

July 31, 2025 at 7:26 am #17283862

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I have checked, and I can see you have applied the workaround, but again WPML editor set for this product.

I changed it, tried the fix, but seems issue still happens.

I will now share this with our 2nd tier to advise further, maybe the fix is not working for your case. I will update soon.

Regards,
Drazen

July 31, 2025 at 7:46 am #17283953

rowanS-4

I tried it with both. But it doesn't seem to work indeed. Hopefully T2 support can advise further how to fix this issue.

July 31, 2025 at 10:11 am #17284639

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

is it okay to take a copy of your website to check further?

Thanks,
Drazen