ssue Translating

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Supporter timezone: Africa/Cairo (GMT+03:00)

Tagged: Compatibility

This topic contains 27 replies, has 2 voices.

Last updated by Osama Mersal 4 days, 21 hours ago.

Assisted by: Osama Mersal.

Author	Posts
September 9, 2024 at 10:16 am
seoplus-katarzyna-kania-tuleja	Background of the issue: I am encountering an issue with translating specific text strings in the WooCommerce PDF Invoices & Packing Slips plugin on my site hidden link. Despite using WPML String Translation, two fields on the invoice remain untranslated. I have searched for these strings in the String Translation section and applied translations for both English and German. Symptoms: The fields 'Kwota netto' (Net Amount) and 'Wysyłka (netto)' (Shipping Net) still appear in Polish on the invoices, regardless of the selected language. Questions: Would you be able to assist in diagnosing why these strings are not being translated? Is there a specific process I should follow for this plugin to ensure that all text is properly translated?
September 9, 2024 at 11:09 am
September 9, 2024 at 1:03 pm #16156556
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I installed a local copy of your site but received a different PDF from your screenshot. Kindly check this hidden link">screenshot. Please let me know if I missed any steps. I placed a new order and marked it as completed. Best regards, Osama
September 9, 2024 at 1:10 pm #16156596
seoplus-katarzyna-kania-tuleja	Did you copy whole website? Icluding addons for pdf invoices plugin and code snippets?
September 9, 2024 at 1:12 pm #16156614
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Yes, I copied the whole site except the uploads folder. Best regards, Osama
September 9, 2024 at 1:14 pm #16156620
seoplus-katarzyna-kania-tuleja	Did you make sure that customize section in plugin is configured the same as my website?
September 9, 2024 at 1:20 pm #16156652
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Yes, It's the same. I'll check further and let you know if the issue is replicable. Best regards, Osama
September 9, 2024 at 1:22 pm #16156656
seoplus-katarzyna-kania-tuleja	it should look like this:
September 9, 2024 at 2:54 pm #16157215
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please log in to this hidden link">sandbox site and place an hidden link">order in both languages. After that, please mark this order as completed to replicate the issue. In order to check the PDFs, please go to hidden link">WP Mail Logging. Please confirm that this is the same issue you have, and I'll consult our compatibility team about it. Please note I translated only the hidden link">four problematic strings. Best regards, Osama
September 9, 2024 at 3:47 pm #16157552
seoplus-katarzyna-kania-tuleja	I tried it and its similar issue but on my website only 2 first rows arent translated
September 9, 2024 at 3:48 pm #16157568
seoplus-katarzyna-kania-tuleja	and please try to fix it asap because my clients receive wrong invoices
September 9, 2024 at 3:57 pm #16157585
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I've consulted our 2nd tier support team regarding this issue, and I'll update you as soon as they reply. Best regards, Osama
September 9, 2024 at 3:57 pm #16157586
seoplus-katarzyna-kania-tuleja	Thanks!
September 11, 2024 at 1:04 pm #16166579
seoplus-katarzyna-kania-tuleja	Hell, when you will check it? I dont have much time.
September 11, 2024 at 1:07 pm #16166611
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, The ticket has been escalated to our compatibility team, and I'll update you as soon as they reply. Best regards, Osama