Transfer plan to different account

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs to transfer a purchased plan to an existing account.
Solution:
If you're experiencing a similar issue, we recommend you email us directly at hello@wpml.org. We will assist you with transferring the plan to your existing account.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 week, 2 days ago.

Assisted by: Andrey.

Author	Posts
December 4, 2025 at 9:49 pm #17636260
carmenC-17	Hello! We accidentally purchased this plan via a new account instead of using our existing (which is username calmC, email is cesaas@calm.com); can we please transfer this plan to that account?
December 4, 2025 at 10:03 pm #17636285
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Please write to hello@wpml.org. Our team will assist you with this matter.