Translating a logo

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Supporter timezone: Europe/Bucharest (GMT+02:00)

Tagged: Exception

This topic contains 2 replies, has 0 voices.

Last updated by Mihai Apetrei 5 days, 16 hours ago.

Assisted by: Mihai Apetrei.

Author	Posts
December 13, 2024 at 3:28 pm #16511905
gutti	Background of the issue: I am trying to see the English logo translate on my website. The issue can be seen on this page: hidden link Symptoms: Instead of the English logo, I got the Faroese logo. Questions: Why is the English logo not displaying? How can I ensure the correct logo is shown for each language?
December 13, 2024 at 3:49 pm #16511980
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Please use the guide here (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/) and search either for the name of your logo image (кинотерапия-1) or by your media ID (you should be able to see it in the URL at the top when you open it in WordPress backend > Media - it should be an id made out of a few numbers). Depending on how the theme is written, you have to translate either the link of the image or the ID (use the ID of the image that has the logo translated already). Please let me know how that goes. Kind regards, Mihai Apetrei
December 14, 2024 at 11:41 am #16513443
gutti	Hi. I really tried to go through all those recomended things. But the logo will not translate. Am a little confused of what to do... Regards
December 14, 2024 at 1:23 pm #16513549
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	No worries. I will try to find it for you 🙂 I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me. Our Debugging Procedures I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site. Privacy and Security Policy We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Prior to granting us access, please ensure that the site files and database are backed up. If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link I will await your response.
December 18, 2024 at 3:34 pm #16526711
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi, and thank you for the credentials. I can confirm that I was able to log in successfully already. I am still investigating this and will get back to you once I have more feedback. I will leave the ticket assigned to myself for now.
December 19, 2024 at 11:54 am #16529915
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Thank you for your amazing patience. Please take a look here now: hidden link You should have the EN logo on the EN version, and on the Faroese version, you should have the default language logo that you have been using already. If it works fine for you, too, can you please mark this ticket as resolved? Thank you!