Translation management stuck in infinite "loading items..."

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 13 replies, has 0 voices.

Last updated by Kor 1 day, 18 hours ago.

Assisted by: Kor.

Author	Posts
July 20, 2025 at 11:46 am #17253018
vadimP	Background of the issue: I am trying to open and use translation management in WPML. You can see the issue at this link: hidden link. Symptoms: I am experiencing an infinite loading issue with translation management, and there are console errors. Questions: Why is translation management stuck in an infinite loading state? What are the console errors causing this issue?
July 22, 2025 at 1:20 am #17257511
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I suspect some 3rd-party plugin is conflicting with WPML. Please try the following steps and see if it helps: 1. Disable all the plugins except the WPML related ones from your WordPress Dashboard > Plugins and see if the issue is gone, if so, activate one plugin at a time until the culprit one is found. 2. Temporary change to a default WordPress theme such as the ‘TwentySeventeen’ theme from your WordPress Dashboard > Appearance > Themes menu.
July 25, 2025 at 2:16 pm #17271478
vadimP	Apologies for the delay. Please keep the ticket open. I will follow your suggested steps and reply, thank you
July 26, 2025 at 12:02 pm #17272468
vadimP	Switching theme and disabling plugins did not work, unfortunately. Disabled all plugins except these: WPML CMS Navigation WPML GraphQL WPML Media Translation WPML Multilingual CMS WPML SEO WPML Sticky Links WPML String Translation WPML WPLMS integration Copy-pasting the two objects from the console errors I attached in the screenshot. Looks like they're the same, but adding both just in case: { "message": "Request failed with status code 500", "name": "AxiosError", "stack": "AxiosError: Request failed with status code 500\n at xe (hidden link)\n at XMLHttpRequest.c (hidden link)\n at et.request (hidden link)", "config": { "transitional": { "silentJSONParsing": true, "forcedJSONParsing": true, "clarifyTimeoutError": false }, "adapter": [ "xhr", "http", "fetch" ], "transformRequest": [ null ], "transformResponse": [ null ], "timeout": 0, "xsrfCookieName": "XSRF-TOKEN", "xsrfHeaderName": "X-XSRF-TOKEN", "maxContentLength": -1, "maxBodyLength": -1, "env": {}, "headers": { "Accept": "application/json, text/plain, /", "X-WP-Nonce": "782d0f6039" }, "params": { "itemSectionIds": [ "post/post", "post/page", "post/wp_block", "post/wp_template", "post/wp_template_part", "post/wp_navigation", "post/speaker", "post/docbase", "stringPackage/acf-field-group", "stringPackage/toolset-types-taxonomy-labels", "string" ], "sourceLanguageCode": "ru", "targetLanguageCode": null }, "method": "get", "url": "hidden link" }, "code": "ERR_BAD_RESPONSE", "status": 500 } { "message": "Request failed with status code 500", "name": "AxiosError", "stack": "AxiosError: Request failed with status code 500\n at xe (hidden link)\n at XMLHttpRequest.c (hidden link)\n at et.request (hidden link)", "config": { "transitional": { "silentJSONParsing": true, "forcedJSONParsing": true, "clarifyTimeoutError": false }, "adapter": [ "xhr", "http", "fetch" ], "transformRequest": [ null ], "transformResponse": [ null ], "timeout": 0, "xsrfCookieName": "XSRF-TOKEN", "xsrfHeaderName": "X-XSRF-TOKEN", "maxContentLength": -1, "maxBodyLength": -1, "env": {}, "headers": { "Accept": "application/json, text/plain, /", "X-WP-Nonce": "782d0f6039" }, "params": { "itemSectionIds": [ "post/post", "post/page", "post/wp_block", "post/wp_template", "post/wp_template_part", "post/wp_navigation", "post/speaker", "post/docbase", "stringPackage/acf-field-group", "stringPackage/toolset-types-taxonomy-labels", "string" ], "sourceLanguageCode": "ru", "targetLanguageCode": null }, "method": "get", "url": "hidden link" }, "code": "ERR_BAD_RESPONSE", "status": 500 }
July 28, 2025 at 2:13 am #17273575
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
July 28, 2025 at 8:32 am #17274093
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm getting "Ошибка: Имя пользователя wpml не зарегистрировано на сайте. Если вы забыли имя пользователя, используйте вместо него адрес email." and could you please check?
July 28, 2025 at 8:44 am #17274136
vadimP	I need to send some sensitive info, please.
July 28, 2025 at 8:44 am #17274139
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've enabled the private reply option for you.
July 28, 2025 at 4:52 pm #17276326
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. This appears to be a server-related issue, as shown in the screenshot. I've already deactivated all plugins and switched to a default theme, and there are no PHP errors in the debug logs. hidden link Please share the screenshot with your hosting provider and ask them to review the server logs for any related issues.
July 31, 2025 at 8:50 pm #17286677
vadimP	Hi! Here's the response from our server-side dev on the matter: " There is no errors 500 on server logs (apache, nginx, php) It seems to be a problem inside WordPress related to WPML (Multilingual Plugin). Some AJAX request is sent without specifying the target language code, which leads to a fatal error on the server. response: Object { data: "The request data for GetPopulatedItemSections is not valid.Target language codes cannot be empty", status: 500, statusText: "", … } " Are you sure there's nothing you can do to help? It would bad idea for us to start editing plugin files ourselves, for obvious reasons
August 1, 2025 at 7:19 am #17287138
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will have to escalate this to our 2nd Tier Support for further investigation. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
August 1, 2025 at 9:26 am #17287631
vadimP	Hi! Thanks for the reply. Please feel free to take the snapshot, we have a backup. You can you your access creds from before, they have not changed. Thank you 🙂
August 4, 2025 at 3:13 pm #17293925
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I have the copy of the site and I will check and come back to you as quickly as possible.
August 5, 2025 at 4:23 pm #17297391
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. One of the secondary languages was missing from your Website, so I’ve added English back and the issue is now resolved. Could you please check?