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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 replies, has 0 voices.

Last updated by Kor 1 week, 4 days ago.

Assisted by: Kor.

Author Posts
November 12, 2025 at 4:19 pm #17571858

quynh-nhuT

Background of the issue:
I am trying to translate my WooCommerce products with attributes and variants into other languages: NL and EN. It worked for one product: hidden link, where the options appear when switching to EN or NL. However, for another product, hidden link, the options do not appear when switching to EN or NL.

Symptoms:
For the product at hidden link, the options are not appearing when switching to EN or NL.

Questions:
Do you have an idea of where I can translate it?

November 13, 2025 at 12:49 am #17573060

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.